Customer Onboarding Senior Lead

Customer Onboarding Senior Lead

We are PMG

Named Ad Age Best Places to Work for 10 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insightsas well as its proprietary operating system, Allito deliver cutting-edge digital solutions and innovative media strategies.

Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85+ countries.

At PMG, creating meaningful connections doesn't start with a campaignit starts with how we welcome our customers. As a Senior Lead on the Customer Onboarding team , you'll own the end-to-end onboarding experience for new clients, ensuring a smooth, strategic, and high-impact start to every engagement.

This role is both strategic and hands-on. You'll lead cross-functional teams, guide technical implementations, and drive alignment across stakeholders to set the foundation for long-term client satisfaction and success. From crafting onboarding plans to refining internal playbooks, you'll be at the center of operational excellence and client enablement at PMG.

What You'll Be Doing

Customer Success & Strategic Enablement

• Own the onboarding experience for new PMG clients, driving early momentum and long-term satisfaction
• Lead onboarding conversations with senior client stakeholders to establish best practices, strategic alignment, and clear success metrics
• Drive adoption of PMG's Center of Excellence (COE) methodologies, tailoring onboarding plans to each client's business model, maturity, and platform needs
• Monitor and improve client onboarding sentiment through NPS and post-handoff feedback, using insights to iterate and elevate the experience

Risk Mitigation & Program Oversight

Cross-Functional Leadership & Change Management

Technical Program Leadership

Client Communication & Experience Management

Team Mentorship & Process Elevation

What You Will Bring

What We Offer

Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.

What Sets Us Apart

Being part of PMG means joining a company culture that's unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovationwhich often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.