Client Success Lead

Job Description

The Role

We’re looking for a Client Success Lead to join our leadership team. This role is designed for someone who loves building strong client relationships, mentoring account managers, and turning vision into strategy . As the Client Success Lead, you’ll be the heartbeat of our client-facing team - ensuring clients succeed, stay with us long term, and grow.

You’ll report directly to the CEO and manage a team of 2 current Account Managers plus a new hire . While you will personally handle 1–2 high-value accounts , your primary focus will be leading, mentoring, and enabling your team to deliver exceptional results.

Mission

Ensure every client succeeds and stays, while mentoring and managing Account Managers, with a focus on strategic retention and client growth .

Key Responsibilities

• Lead, coach, and mentor the Account Management team; set expectations and provide accountability.
• Own retention, upsell, and client performance KPIs .
• Personally manage 1–2 high-value accounts .
• Join key client calls alongside AMs during escalations, renewals, or growth opportunities.
• Create client success playbooks, training materials, and performance dashboards.
• Partner with leadership to improve client experience and results.

Success Metrics

Ideal Background

Location

Compensation & Incentives