Help Desk Technician

Description

Help Desk Technician

KAI Partners Inc. (KAIP) is currently seeking Help Desk Technicians who will be responsible for documenting and resolving Tier 1 and Tier 2 information technology (IT) issues. Responsibilities will include but are not limited to identification research and resolution of Windows Desktop issues as well as supporting the MIT team in maintaining hardware and software. They will assist with troubleshooting issues provide technical support organize and maintain IT resources.

Responsibilities

• Resolve basic problems including identification / escalation and basic technical support including virus removal and software installation.
• Under direction and following internal procedures unpack patch test and install various software applications including Microsoft Office.
• Document and resolve technical issues with hardware or software systems.
• Consult with users remotely over the phone in person or via online chat to understand and troubleshoot technical issues.
• Deliver install and test computers peripherals and other devices as directed.
• Takes ownership of resolving Tier 1 and Tier 2 support requests including virus scans / removals password resets and device problems (printers mice monitors servers) and single sign-on and multifactor authentication.
• Performs other related duties as assigned.

Skills and Qualifications

Work / Education Experience

Compensation Range : $28 / hr - $35 / hr

The salary range for this role may vary depending on the specific geographic location where this position is ultimately filled. Several factors including but not limited to a candidates experience education skills and certifications pay equity and organizational needs are considered when determining the posted salary addition eligible roles also qualify for a comprehensive benefits package.

Must be able to provide proof of education for all mandatory qualifications; all references will be verified.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.

KAI Partners

KAI Partners Inc. is a Northern California-based small business that offers world-class management consulting and technology services to public and private sector clients on a variety of large-scale projects. The KAI Partners team has over 100 years of combined executive-level experience in information system design development implementation and testing. Our clients benefit from our proven program management project management and oversight program portfolio management Agile services organizational change management training enterprise architecture managed IT service and IT security support.

Experience : IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 28 - 35