Front Desk Spa Concierge

Job Description

Job Description

TEMPORARY POSITION

Company Overview

bliss is renowned for delivering the world’s best facials, massages, waxing, laser hair-removal, and nail services – highly effective treatments that are able to transform our guests’ appearance and also their overall state of mind.  And we’re the only spa that lets the guests bring that unique ‘bliss’-perience home with products designed to make them look and feel healthy, beautiful and happy every day, from the inside out.

Vision | empower and support each other and our Guests around the world to achieve a higher state of happy.

Job Summary

The Spa Concierge is responsible for participating and monitoring front of house to ensure all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered, paying special attention to front line service excellence standards.

Responsibilities and Duties

• Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
• Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
• Direct client flow at the front desk, check-in & check out guests, perform cash handling duties.
• Participate in the success of spa monthly marketing promotions, promote / sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
• Monitor spa using a critical eye and ear to assure standards are met, and troubleshoot to ensure marginal problems are resolved.
• Demonstrate full knowledge of all menu and retail items, to up-sell, cross-sell and pre-sell spa services and products.
• Monitor visual retail displays ensuring items are clean and well stocked.

Qualifications and Skills

Technical or Administrative Knowledge :

Required Abilities :

Behavioral Competencies :

Benefits and Perks  - A competitive benefits package is offered, inquire within for details to :

Visit blissspa.com + blissworld.com

Compensation

Starting base hourly rate of $17.00  increased annually based on tenure

Incentive compensation programs yielding an average of $1.79  per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.

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