IT Support Technician

Job Description

About the Role

We are seeking a IT Support Technician  to deliver exceptional IT support across all office operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for staying current with technology trends. This is a confidential search with a defense manufacture. Hybrid work is available.

Key Responsibilities

Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.

Configure and deploy new hardware / software; provide basic end-user training.

Support and maintain Active Directory, Microsoft 365, and Windows environments.

Provide remote and onsite troubleshooting for hardware, software, and networking issues.

Maintain clear IT documentation for processes, systems, and activities.

Ensure proper management of printers, copiers, and scanners.

Collaborate with vendors and internal stakeholders to optimize systems.

Participate in training and professional development to strengthen technical expertise.

Provide after-hours support for urgent issues or project implementations when needed.

Work directly with the advanced IT security team, and assist when required.

Qualifications

Associates Degree in IT or a related field.

VantageClear certification or active Secret Clearance

Proficiency with Active Directory, Microsoft 365, and Windows OS.

Experience in hardware / software setup, configuration, and troubleshooting.

Familiarity with networking, Linux, and information security practices.

Strong communication skills for supporting non-technical users.

Commitment to continuous learning and staying updated on emerging technologies.

Requirements

IT