Concierge Agent

A company is looking for a Concierge Agent to provide luxury, personalized experiences to automotive customers in a remote setting. Key Responsibilities Assist new and existing automotive customers through various communication channels, including phone, video, email, and live chat Handle warranty service follow-up calls and new owner welcome calls, while gathering information and scheduling dealership appointments Maintain web-based records and collaborate with the concierge team using Microsoft Teams Required Qualifications Must be able to work rotating shifts, including weekends and holidays Experience in call center / customer service, retail automotive, or hospitality industries preferred Reliable high-speed internet and a quiet setting for calls are required Minimum High School Diploma required; college certificate / diploma preferred Proficiency in Microsoft 365 and general computer skills necessary