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Innova Solutions
Service Desk Analyst 1Innova Solutions • Wayne, Pennsylvania
Service Desk Analyst 1

Service Desk Analyst 1

Innova Solutions • Wayne, Pennsylvania
30+ days ago
Salary
$27.00 hourly
Job type
  • Full-time
Job description
A client of Innova Solutions is immediately hiring a Service Desk Analyst.

Position type: Full-time, Contract
Duration: 12 Months
Location: Wayne Pennsylvania 19087

As aService Desk Analyst, you will:
  • Engage customer base through the detailed intake of calls into the service desk via multiple mediums (phone, email, walk up and self-service portal).
  • Appropriately attempts to resolve immediately and where necessary escalate to the appropriate Service Team (Service Delivery, Production Support, etc).
  • Mentors junior staff and assists in their development.
  • Acts as a point of escalation for issues.
  • Configure, deploy, troubleshoot, and coordinate repair of hardware such as laptops and mobile devices at the service desk.
  • Create/Review IT knowledge articles for end user support portal and play active role in supporting the portal.
  • When necessary, manage the communications out to the IT customer base regarding incident/problems and outages.

This is a fulltime-Contract role

The ideal candidate will have:
  • 2 years’ experience Imaging, Configuring, Deploying and Troubleshooting hardware (PC and iOS devices)
  • 3-5 years’ Service Desk/Technical Support experience
  • Bachelor’s Degree or equivalent experience
  • Fluent speaking and writing in English (Multi-lingual Portuguese a plus)
  • Experience with handling and proper routes of ITSM call tickets, call resolution, transition of calls to proper service area when appropriate.




Thank you!
Gulshan



PAY RANGE AND BENEFITS:
Pay Range*: $27 - $30 hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

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Service Desk Analyst 1 • Wayne, Pennsylvania

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