Per Diem Client Service Coordinator

Client Service Coordinator Per Diem

Location : SAGE San Francisco Compensation : $26 $30 / hour + $5.50 / hr differential for shifts between 6 PM 6 AM Schedule : 8 hour shifts with varying start times This is a per diem position with shifts scheduled as needed. New casual employees must complete four full training shifts (8 hours each) before picking up independent shifts. Active casual team members are required to work at least one shift per month to maintain status.

About the Role : Are you passionate about providing exceptional client service and creating a welcoming environment for pets and their owners? SAGE San Francisco is seeking a Client Service Coordinator to join our team on a per diem basis. If you thrive in a fast-paced environment, enjoy working with animals, and want to make a difference for clients and their pets, this role is for you!

Key Responsibilities :

• Client Interaction : Greet clients and pets with warmth, ensuring a positive experience
• Appointment & Schedule Management : Coordinate appointments, procedures, and clinic operations
• Communication : Answer phones, respond to emails, and manage messages via Tiger Text
• Record Keeping : Accurately maintain client and patient records in PIM software (EzyVet) while ensuring confidentiality
• Check-In & Check-Out : Process client paperwork, verify information, and handle payments
• Billing & Invoicing : Assist with fee calculations, process payments, and generate invoices
• Client Education : Provide general pet care guidance and answer client questions
• Facility Maintenance : Keep the reception area organized, clean, and welcoming
• Team Collaboration : Work closely with veterinary staff to support smooth clinic operations
• Emergency Response : Handle urgent situations calmly, escalating as appropriate
• Problem Solving : Address client concerns professionally and efficiently

Qualifications :

Who You Are :

Why Join Us :

Let your passion for animals and customer care shine in a role where you truly make an impact!