Product Manager (Oakland)Swoon • Oakland, CA, US

Product Manager (Oakland)

Swoon • Oakland, CA, US

1 day ago

Job type

Part-time

Temporary

Job description

Location : Hybrid Oakland, CA (regular onsite required)

Duration : 12-month contract, with potential extension

Client : A leading energy industry client supported by Swoon

Type : W2 Contract

🔍 Overview

Swoon is supporting a leading energy industry client in launching an innovative grid-edge initiative focused on residential electrification. The team is deploying a new smart panel and EV charger product suite , and is seeking a Product Manager to lead field execution, operational coordination, and go-to-market support throughout 2026.

This role is ideal for someone who thrives in a fast-paced, highly cross-functional environment and enjoys bringing early-stage products from concept to real-world deployment.

🎯 Key Responsibilities

Operational Deployment & Field Execution

Support the development and optimization of installation, inspection, and commissioning workflows with internal teams.
Coordinate product availability, logistics, and delivery readiness with supply chain teams and external vendors.
Ensure all field deployment activities comply with internal standards, safety protocols, and regulatory requirements.
Troubleshoot operational issues and escalate risks with recommended solutions.

Customer Journey & Program Enablement

Build and maintain a residential customer funnel in partnership with marketing and internal programs.

Collaborate with customer programs (EV, home electrification, energy efficiency) to identify eligible customers.

Develop program materials, customer journeys, and customer-facing content in collaboration with marketing teams.

Act as the day-to-day liaison among customers, installers, and product vendors.

Installer Network Management

Establish and manage a trusted network of electricians and installers.

Coordinate installer onboarding, training, performance monitoring, and ongoing engagement.

Oversee post-installation workflows, customer support processes, and escalation pathways.

Performance Tracking & Continuous Improvement

Track and analyze key operational metrics such as installation timelines, customer satisfaction, and support cases.

Identify process gaps and recommend improvements to enhance customer experience and operational efficiency.

Work closely with product, engineering, and operations teams to refine the deployment strategy.

🧩 Qualifications

Required

Strong experience in product delivery, program management, product management, or operations , ideally within energy, electrification, utilities, construction, or related technical sectors.

Understanding of utility processes (service planning, permitting, field operations) or ability to learn them quickly.

Hands-on experience coordinating field deployments, hardware installations, or contractor / installer networks.

Demonstrated experience improving operations, customer support workflows, or field processes.

Excellent communication and stakeholder-management skills across both technical and non-technical teams.

Highly organized, detail-oriented, and comfortable operating in an ambiguous, fast-moving environment.

Ability to travel locally for field visits, installer meetings, and training events as needed.

Preferred

Experience with electrification technologies, EV charging, DERs, smart panels, or grid-edge hardware.

Prior experience within the energy or utility industry.

Bachelor's degree in engineering, business, operations, or a related discipline.

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Product Manager • Oakland, CA, US

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