Talent.com
Guest Service Agent
Guest Service AgentAC Hotel Boston Cambridge • Cambridge, MA, United States
Guest Service Agent

Guest Service Agent

AC Hotel Boston Cambridge • Cambridge, MA, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Create a job alert for this search

Guest Service Agent • Cambridge, MA, United States

Similar jobs

Guest Service Coordinator

Mane & ManiLynnfield, MA, US
Full-time +1
Quick Apply

What we do is about more than pretty polishes and beautiful hair, it's about how we make people feel.We're all about a beautiful state of mind.We're about self-care that's fast, affordable and alwa...Show more

Remote Booking Agent

DMR TravelBoston, MA, United States
Remote
Full-time

DMR Travel is a travel services company that provides trip planning and booking assistance for leisure travelers.We support clients with vacations such as cruises, resort stays, and guided travel e...Show more

 • Promoted

Sales / Guest Services Associate

Beautiful Skin, LLC: European Wax CenterBeverly, MA, US
Temporary

You deserve to feel great about .At European Wax Center (operated by Beautiful Skin LLC), we want you to feel all of that, and more!.We are looking for personable, motivated Sales and Guest Service...Show more

Remote Sales and Service Agent

HMG CareersSalem, MA, United States
Remote
Full-time

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more

 • Promoted

Lot Attendant - West Bridgewater Service Center

Enterprise MobilityWest Bridgewater, MA, United States
Part-time

The Enterprise brand of Enterprise Mobility is seeking a responsible, dedicated person to join our team as a part time Lot Attendant.West Street West Bridgewater, MA 02379.The Lot Attendant is resp...Show more

 • Promoted

Real Estate Agent

HFM Realty IncBridgewater, Massachusetts, United States
Full-time
Quick Apply

Real Estate Agent – South Shore MA | 70–95% Commission | No Cap.Commission | No Cap | Flexible Schedule | Direct Broker Support.HFM Realty is actively hiring real estate agents in the.South Shore /...Show more

Guest Operations Specialist

Furnished QuartersCharlestown, MA, US
Full-time
Quick Apply

Guest Operations Specialist Location:.Charlestown, MA (In-Person) Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST About Furnished Quarters Furnished Quarters is one of the largest independently owne...Show more

Front Desk Agent

Omni Hotels & ResortsBoston, MA, United States
Full-time

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay.Front Desk Agents make the...Show more

 • Promoted • New!

Party Host

Urban Air Adventure ParkBrockton, MA, United States
Full-time

PARTY HOST JOB SUMMARY Like working with kids? Do you love being the life of the party? Do you have fun being the #HypeWoman/Man? Do you think it's an art executing the perfect party? Look no furth...Show more

 • Promoted

Lot Attendant - West Bridgewater Service Center

Enterprise HoldingsWest Bridgewater, MA, United States
Part-time

The Enterprise brand of Enterprise Mobility is seeking a responsible, dedicated person to join our team as a part time Lot Attendant.West Street West Bridgewater, MA 02379.The Lot Attendant is resp...Show more

 • Promoted

Booking Agent

Traveling with MchailaBoston, MA, USA
Remote
Part-time
Quick Apply

We're seeking a detail-oriented.This fully remote role is ideal for someone who enjoys organization, clear communication, and delivering a smooth, professional client experience.This role requires ...Show more

Marine Interdiction Agent

U.S. Customs and Border ProtectionRaynham Center, MA, US
Full-time

NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport...Show more

 • Promoted

Real Estate Sales Agent

Weichert, RealtorsNorth Andover, MA, United States
Full-time

Job Description Are you a competitive, results-driven sales professional looking to build a high-earning career in real estate? Our local Weichert franchised company is seeking motivated Real Estat...Show more

 • Promoted

Remote Booking Agent

Traveling with TashaBoston, MA, United States
Remote
Full-time

Job Summary:We are seeking motivated and detail-oriented Remote Travel Booking Agents to join our growing team.This position involves assisting clients with planning and booking vacations, cruises,...Show more

 • Promoted

Booking Agent (Remote)

Remote CareersSalem, MA, United States
Remote
Full-time
Quick Apply

We are currently seeking organized and customer-focused individuals to join our team as a.This role involves assisting clients with coordinating reservations and providing professional support thro...Show more

Seasonal Merchandising Service Associate - Weekends Preferred

Lowe'sWest Bridgewater, MA, US
Full-time +1

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.Builds relationships with vendors by providing direction and ch...Show more

 • Promoted

Customer Service Representative

Risus Talent PartnersWest Bridgewater, MA, United States
Full-time

Mission of the Role (What you will be doing):.The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all.The CSR is the relati...Show more

 • Promoted

Life Insurance Sales Agent

GIA Legacy PlanningBrockton, Massachusetts, US
Full-time +1
Quick Apply

Work from Home/Remote Position.Full-Time/Part-Time/Uncapped Commission-Based.GIA Legacy Planning is a dynamic and client-focused insurance agency.We specialize in providing personalized insurance s...Show more