Talent.com
Guest Service Agent
Guest Service AgentAC Hotel Boston Cambridge • Cambridge, MA, United States
Guest Service Agent

Guest Service Agent

AC Hotel Boston Cambridge • Cambridge, MA, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
  • A tiempo parcial
Descripción del trabajo
Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Crear una alerta de empleo para esta búsqueda

Guest Service Agent • Cambridge, MA, United States

Ofertas similares

Guest Service Coordinator

Mane & ManiLynnfield, MA, US
A tiempo completo +1
Quick Apply

What we do is about more than pretty polishes and beautiful hair, it's about how we make people feel.We're all about a beautiful state of mind.We're about self-care that's fast, affordable and alwa...Mostrar más

Service Desk Agent

Operational Services DivisionBoston, MA, United States
A tiempo completo +1

About the Operational Services Division (OSD).The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts.OSD ens...Mostrar más

 • Oferta promocionada

Bartender

Olive GardenStoughton, MA, United States
A tiempo completo

Our Winning Family Starts With You!.Check out these great benefits!.Flexible schedules to help you balance other life commitments (school, childcare, family care, etc.Paid Sick Leave (1 hour for ev...Mostrar más

 • Oferta promocionada

Attendant (Surgical Services)

Lawrence General HospitalLawrence, MA, United States
A tiempo completo

At Merrimack Health, we are committed to pay transparency and equity.Max), excluding fringe benefits and potential bonuses.Your final base salary will be determined based on your education, experie...Mostrar más

 • Oferta promocionada

Marine Interdiction Agent

U.S. Customs and Border ProtectionTaunton, MA, US
A tiempo completo

NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport...Mostrar más

 • Oferta promocionada

Service Desk Coordinator

Central Glass COWest Bridgewater, MA, United States
A tiempo completo

Join Central Glass, the area's oldest family-owned business with over 75 years of excellence.Be part of a tight-knit team where your valued work will create stunning glass projects.Lead innovative ...Mostrar más

 • Oferta promocionada

Customer Service Representative - Fuel Industry

Energy NorthLawrence, MA, United States
A tiempo completo

Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.For the purpose of this role, the minimum opportunity is:.This p...Mostrar más

 • Oferta promocionada

Beauty Advisor

Ulta BeautyStoughton, MA, United States
A tiempo completo +1

We consider applications for this position on an ongoing basis.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts.A...Mostrar más

 • Oferta promocionada

Asset Protection Customer Host

WalmartHalifax, MA, United States
A tiempo completo +1

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensat...Mostrar más

 • Oferta promocionada

Guest Operations Specialist

Furnished QuartersCharlestown, MA, US
A tiempo completo
Quick Apply

Guest Operations Specialist Location:.Charlestown, MA (In-Person) Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST About Furnished Quarters Furnished Quarters is one of the largest independently owne...Mostrar más

Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

Apex Focus Group LLCBridgewater, Massachusetts, United States
Teletrabajo
A tiempo parcial

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Mostrar más

 • Oferta promocionada

Vehicle Service Specialist

HenleyRaynham, MA, United States
A tiempo completo +1

Text henleyjobs to 23000 to start your application today!.Message and data rates may apply.Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team enviro...Mostrar más

 • Oferta promocionada

Beverage Cart Attendant

ClubCorpIpswich, MA, United States
A tiempo completo +1

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpo...Mostrar más

 • Oferta promocionada

Service Manager

ReiserCanton, MA, United States
A tiempo completo

Join Reiser as a Service Manager and Make an Impact!.Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the ...Mostrar más

 • Oferta promocionada

Customer Service Travel Agent

HellosunshinetravelsBoston, Massachusetts, United States
Teletrabajo
A tiempo completo
Quick Apply

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences.In this role, you’ll serve as a trusted advisor to...Mostrar más

Service Desk Agent

Cayuse HoldingsBoston, MA, United States
A tiempo completo

The Service Desk Agent delivers customer service solutions in adherence to service level agreements, ensuring alignment with company and project quality and performance standards.This role involves...Mostrar más

 • Oferta promocionada

Bagroom Agent

Swissport International AGBoston, MA, United States
A tiempo completo

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to ov...Mostrar más

 • Oferta promocionada

Real Estate Agent

PlaceStoughton, MA, United States
A tiempo completo

Are you a driven, client-focused real estate agent looking for a brokerage that provides genuine, high-quality leads rather than empty promises? Take your career to the next level with Zander Realt...Mostrar más