Manager, Guest Experience | Full-Time | PPG Paints Arena

Oak View Group

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet .

Position Summary

The Manager Guest Services is responsible for overseeing all guest-facing operations at PPG Paints Arena. This role ensures that every guest receives a safe welcoming and memorable experience from arrival to departure. The manager leads a team of front of house staff and guest service representatives and collaborates closely with security operations and event production teams.

This role pays an annual salary of $52000-$62000 and is bonus eligible

Benefits for Full-Time roles : Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until December 31 2025.

About the Venue

As a leading entertainment venue PPG Paints Arena is the regional epicenter for athletic events concerts and family shows in Western Pennsylvania and home to the NHLs Pittsburgh Penguins.

Responsibilities

Essential Duties and Responsibilities include the following : Other duties may be assigned.

Guest Experience :

• Lead and manage guest services teams to deliver exceptional customer service
• Resolve guest inquiries complaints and special requests with professionalism and urgency
• Ensure ADA compliance and accessibility accommodations are properly implemented
• Monitor guest satisfaction and implement continuous improvement strategies
• Oversee lost and found operations and guest feedback systems

Front of House Operations :

Team Leadership

Administrative & Compliance

Qualifications

Qualifications

Desired Traits

Work Environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer

To perform this job successfully an individual should have knowledge of Microsoft Office Software as well as working knowledge of payroll and timekeeping systems.

Certifications Licenses Regi strations

Strengthened by our Differences. United to Make a Difference

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens our people improves our service and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.

Required Experience :

Manager

Key Skills

Bilingual,Linux Administration,Documentation,LNG,Entry Level Finance

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 52000 - 62000