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Member Services Representative
Member Services RepresentativeVirtualVocations • Portsmouth, Virginia, United States
Member Services Representative

Member Services Representative

VirtualVocations • Portsmouth, Virginia, United States
14 days ago
Job type
  • Full-time
Job description

A company is looking for a Member Services Representative.

Key Responsibilities

Handle a high volume of complex inbound calls while maintaining customer confidentiality

Guide customers through interactions using active listening and detailed research to resolve their needs

Educate customers on various programs and services related to their prescription benefits

Required Qualifications

High school diploma or equivalent required; associate or bachelor's degree preferred

Previous call center experience required; health or pharmacy benefit experience preferred

Experience using multiple systems simultaneously while interacting with customers preferred

Previous customer service experience within pharmacy operations is helpful

Bilingual abilities in Spanish are a bonus

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Member Services Representative • Portsmouth, Virginia, United States

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