A company is looking for a Member Services Representative.
Key Responsibilities
Handle a high volume of complex inbound calls while maintaining customer confidentiality
Guide customers through interactions using active listening and detailed research to resolve their needs
Educate customers on various programs and services related to their prescription benefits
Required Qualifications
High school diploma or equivalent required; associate or bachelor's degree preferred
Previous call center experience required; health or pharmacy benefit experience preferred
Experience using multiple systems simultaneously while interacting with customers preferred
Previous customer service experience within pharmacy operations is helpful
Bilingual abilities in Spanish are a bonus
Member Services Representative • Portsmouth, Virginia, United States
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