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Cypress HCM
Linguist & Software Quality AssuranceCypress HCM • Plano, TX
Linguist & Software Quality Assurance

Linguist & Software Quality Assurance

Cypress HCM • Plano, TX
30+ days ago
Salary
$25.00 hourly
Job type
  • Full-time
Job description
Linguist and Software Quality Assurance IResponsibilities:
  • Expand this tool utilization to ASR / Bixby so that we can scale / expand MQL TC data sets.
  • Prompt engineering on some of the internal platforms
  • Support / drive NMT improvements (Main member that drives Spanish translation).
  • Ensure the successful execution of multiple projects simultaneously.
  • Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
  • Exceptional problem-solving abilities and debugging and log analysis skills.
  • Evaluate defects/issues based on market impact and product specification (Technical).
  • Communicate high priority risk defects/events to middle and upper management.
  • Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders.
  • Maintain up-to-date competitive knowledge on voice quality market trends.
  • Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
  • Communicate with internal/external teams in professional manner to build and maintain excellent rapport.
  • Determine course of action for the completion of objectives and tasks with limited instruction.
  • Works on problems of limited scope. Follows standard practices and procedures.
  • Conduct usability testing across platforms to identify friction points and accessibility issues.
  • Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
  • Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
  • Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
  • Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
  • Define metrics and standards for prompt performance (e.g., coherence, relevance, tone).
  • Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint.
  • Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool).
  • Support continuous improvement of UX and AI feature integration through data-driven QA practices.
  • Document test cases, user flows, and prompt strategies for internal reference and training.
  • Evaluate model output quality across diverse scenarios and edge cases.
Qualifications:
  • Ability to speak English fluently and record the audios for improving quality of products
  • Ability to write code and scripts to execute test data on ASR/Bixby speech and translation models
  • Android experience (intermediate level) is required for developing small apps that can help in testing and building proof-of-concepts
  • Experience in software QA is desirable.
  • Experience in ML/AI systems is desirable.
  • Experience in the Mobile/Telecom industry is desirable.
  • English (business proficiency) and Spanish (business proficiency) speaking/reading/writing ability preferred.
  • Proven experience working with QA test plans, manual/automated test executing and managing defects/issues.
  • In-depth knowledge on product quality management and development and QA lifecycles.
  • Familiarity with LLMs and prompt engineering tools.
  • Familiarity with ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET).
  • Passion for learning and upkeep of evolving technologies.
  • Having an in-depth understanding on how technology influences the development of culture and society.
  • Excellent communication skills required.
  • Strong command of language, creativity and logical reasoning.
  • Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
  • Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
  • Goal oriented, possess a sense of urgency and capable to work under pressure and alsowork independently with limited supervision
  • Self-starting motivated type.
  • Pro-active and be able to engage with multiple teams in multiple locations.
  • Can-do attitude and will need to do whatever it takes to complete the job.
  • Excellent multi-tasking skills.
  • Takes responsibility for their tasks and complete and drive their projects to completion.
  • Software development experience required.
  • BS in Computer Science/Engineering or related field is required.
  • MS in Computer Science/Engineering or related field is preferred.
Compensation: $25 - $35 per hour ID#:36388404
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Linguist & Software Quality Assurance • Plano, TX

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