Technical Support Specialist

Eastridge Workforce Solutions • Irvine, CA, US

3 days ago

Job type

Permanent

Job description

Technical Support Specialist – Eastridge Workforce Solutions

Position Overview

Direct hire, Irvine Office, 8 a.m. – 5 p.m., $24–33 / hour (DOE).

Requirements

Previous experience with vehicle diagnostic systems and proficiency in handling scan tool devices or a mechanical / technical background.
In-depth knowledge of Hyundai and Kia vehicle systems and diagnostic procedures or willingness to learn.
Strong analytical aptitude and problem-solving skills.
Exceptional communication and interpersonal abilities.
Capacity to work independently and collaboratively within a team environment.
Fluency in English is required; fluency in Spanish and Korean is a plus.

Physical Requirements

Normal office duties.

Work may require occasional weekend and / or evening work.

Responsibilities

Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas.

Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas.

Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices.

Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality.

Collaborate with cross-functional teams to identify and implement process improvements.

CRM system is based on Microsoft Dynamics 365.

Products run on PC and Android tablets.

Benefits

Medical and dental insurance.

401(k) plan with company matching.

Paid vacation and sick leave.

Paid holidays.Annual discretionary bonus.

Complimentary lunch.

J-18808-Ljbffr

Create a job alert for this search

Technical Support Specialist • Irvine, CA, US