Director Customer Partner, Manufacturing & Energy Portfolio Leader

Customer Partner & M&E Portfolio Leader

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The role you are about to take on as a Customer Partner & M&E Portfolio Leader is an exciting challenge. We're looking for a dynamic individual who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

But this position is about more than just maintaining the status quo. As Portfolio Leader, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts.

With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as a Customer Partner & Portfolio leader, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead or Portfolio accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

You're not just an expert in our industryyou're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of account and portfolio P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.

If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management then we can't wait to meet you. Join our team and let's make remarkable things happen together.

The Manufacturing & Energy Portfolio Leader manages a team of Customer Partners with end-to-end responsibility for relationship management, account growth, and profitability across the M&E Portfolio accounts.

Responsibilities include :

• Responsible for an Industry Segment with Market & Portfolio expertise and scope
• Responsible for unit financial targets - volume, signings, and revenue targets
• Leadership eminence, people management & building organizational capabilities
• Customer Success : create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers
• Senior advisor to customer; differentiate Kyndryl based on our unique value and through making full use of our ecosystem
• Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score / Customer Satisfaction and relationship& team building activities for customer / employee satisfaction
• Teams with the Delivery Partner who manages day to day delivery and account management
• Commercial Success : responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
• Conceptualize and execute strong "win strategy" to convert new scope deals for targeted accounts
• Deliver on budget, owning revenue, profit / loss, and growth objectives (opportunity identification and ownership) for existing customer accounts
• Ensures account profitability, leading operating margin improvement of existing business while generating profitable growth
• Increases utilization and billability of resources assigned to their account
• Distinctive Expertise : build deep industry expertise and apply that expertise to help customers realize value
• Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl's value to the customer
• Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship
• Act as door opener to new relationships within the customer
• Ensure account compliance and lead accounts with integrity
• People : invest in the development of the people on the account and across Kyndryl to develop the next generation of talent through leadership of immediate and broader team
• Mentors junior Account Partners and provides skills assessment
• Act as a steward of the Kyndryl culture

Your future at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required skills and experience include :

Preferred skills and experience :

The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. There is a different applicable compensation range for the following work locations :

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note : If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Diversity is a whole lot more than what we look like or where