Project Manager

Job Summary

The Project Manager is responsible for executing productivity and transformational projects to deliver effective solutions to business problems impacting CCBSS Service Operations. All project managers within the Program Management & Productivity team will use fundamentals of Operational Excellence, Lean Six Sigma, Project Management, and / or Change Management. Certification in one or more of these areas is highly encouraged.

Duties and Responsibilities

• Jointly responsible with Project Business Leads for completing projects on time and on budget so that it meets business objectives in a sustainable manner
• Facilitate brainstorming sessions to gather project ideas from the business and develop a pipeline of opportunities
• Partner with Business Lead to develop the project charter (including business case) and project plan with input from cross-functional team members
• Lead project management routines with the Business Sponsor, Business Lead, and project team members
• Manage the project plan tasks (including sub-project plans) and track project status; ensure all project participants complete their tasks on time and with quality
• Use PMP methodology to conduct the project, including managing project scope, schedule, issues, and risks
• Partner cross-functionally to design sustainable and efficient processes and / or process changes
• Responsible for working with Business Lead and Finance to track and report project savings; identify risks and help resolve issues to help the business hit savings goals
• Responsible for creating project status reports with agreement of Business Lead and input of project team. Jointly present at Project Review Meeting.
• Close out project with process controls, hand off to the business, and document lessons learned
• Project Managers may also do tasks such as data analysis and change management if other SMEs are not available on the project
• Champion digital transformation initiatives and leverage AI-powered tools for project tracking, risk management, and reporting.
• Coordinate distributed teams, utilizing digital collaboration platforms and fostering a culture of accountability and engagement in hybrid / remote environments.
• Utilize data analytics and dashboards to inform project decisions, track KPIs, and provide actionable insights to stakeholders.
• Lead and support Customer Care Center projects, leveraging technologies such as Genesys, Salesforce, Progressive Web Apps (PWAs), and other modern platforms to enhance customer experience, streamline operations, and drive digital transformation initiatives. Collaborate with cross-functional teams to implement, optimize, and integrate these solutions in alignment with business objectives.

Key Skills and Abilities

Education Requirements

Minimum : High School or GED

Preferred : 4 Year / Bachelors Degree

Years of Experience

3-5 years project management experience in a similar business setting

Required Travel

Willingness and ability to travel as required based on business need. Less than 25% of travel.

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location regularly (or a minimum number of days per month or week) at the manager's discretion. The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it's their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.

Company Message

Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.