Assistant Manager, Guest Arrivals Universal Kids Resort

JOB SUMMARY :

Manage the daily operation of revenue-generating Guest Arrivals which includes Parking Admissions Pass Sales and Rentals. Provides direction and development to Hourly Team Members. Ensures high Guest service levels and departmental standards and goals are met. Partners closely with the Manager to establish safety financial Team Member satisfaction and Guest Service goals programs and reviews ongoing procedures.

JOB RESPONSIBILITIES :

• Manages and provides direction to Supervisors within the Guest Arrivals department. Responsible for ensuring all departments within Guest Arrivals are meeting sales and per cap goals and partnering with Marketing and Sales IT Finance Investigations and other departments as needed to ensure all goals are met. Leads the planning and support of parking and transportation needs for special events resort logistics for numerous large buses and other transportation projects.
• Oversees the daily operation of Guest Arrivals including toll plaza surface parking admissions pass sales and rentals. Ensures labor goals efficiencies crowd control safety and quality standards are being met and addressed consistently. Approves weekly schedules for distribution to Team Members. Effectively handles and properly reports any incidents Team Member / Guest issues and operational deficiencies. Plans for and efficiently execute events and requests made by other departments. Responsible for all equipment inventory quality and collateral for all ticket booths and point-of-sale (POS).
• Responsible for the development of hourly Team Members including hiring training coaching and mentoring. Establish initiatives and ensure Supervisors are executing those initiatives to increase Team Member Satisfaction (TSAT) and Guest Satisfaction (GSAT) according to plan / strategy. Supports Supervisors in the development coaching performance management and counseling of hourly Team Leads and Attendants.
• Enforces department policies and procedures inclusive of training and safety while working with the Manager to identify develop and document new departmental policies and procedures. Ensures proper training programs are developed implemented and maintained. Assists with labor budgets and labor optimization through effective scheduling and seasonal needs.
• Responsible for providing department duty manager coverage for an assigned area and / or the park. Duties will include responding to escalated situations assisting with ride evacuations downtimes weather conditions and making the proper notifications to UKR Leadership. Oversees Guest Arrivals projects initiatives cross-training programs and sustainment efforts.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY :

ADDITIONAL INFORMATION :

QUALIFICATIONS : To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and / or abilities (KSAs) required.

EDUCATION :

EXPERIENCE :

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR / Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

Universal Kids Resort. Here you can.

Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE.

Required Experience :

Manager

Key Skills

Veterinary Experience,Hotel Experience,Hospitality Experience,Cost Management,Management Experience,Conflict Management,Housekeeping Management,Property Maintenance,Hotel Management,Financial Report Interpretation,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1