Senior Technical Account Manager

Working remotely, the full-time Senior Technical Account Manager will lead customer technical projects, advocate for client needs, and collaborate with cross-functional teams to enhance product adoption and satisfaction in the data infrastructure sector. Key responsibilities Lead and execute customer technical projects, ensuring alignment with client requirements and industry best practices Engage directly with clients' technical teams to tailor solutions and manage technical success Collaborate with Sales, Product, and Engineering teams to identify growth opportunities and influence product roadmap based on customer needs Required qualifications 6+ years of experience in a customer-facing technical role, such as Technical Account Manager or solutions architect Deep, hands-on Kubernetes experience in production environments 2+ years of experience in a startup environment, ideally in modern data infrastructure Hands-on experience with AI frameworks and exposure to AI agent frameworks Proven track record of supporting products that enhance business productivity