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Support EngineerVirtualVocations • Aloha, Oregon, United States
Support Engineer

Support Engineer

VirtualVocations • Aloha, Oregon, United States
30+ days ago
Job type
  • Full-time
Job description
To support a growing customer base, the full-time Support Engineer will engage directly with customers and the Customer Success team to address technical needs, utilizing tools like Zendesk and JIRA while collaborating with cross-functional teams to resolve issues and enhance product offerings. Key responsibilities Communicate with customers to identify and address technical issues effectively Serve as a technical support resource for Customer Success, translating customer feedback into actionable engineering tasks Work cross-functionally to triage issues and develop strategic solutions, including bug identification and escalation Required qualifications Strong understanding of HTML/CSS and SQL; familiarity with a programming or scripting language preferred Experience in MarTech/AdTech or a technical service environment BS/BA Degree or equivalent Exceptional organizational and time-management skills in a fast-paced environment Ability to communicate technical concepts to non-technical audiences effectively
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Support Engineer • Aloha, Oregon, United States

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