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Customer Care SpecialistVirtualVocations • Concord, California, United States
Customer Care Specialist

Customer Care Specialist

VirtualVocations • Concord, California, United States
10 days ago
Job type
  • Full-time
Job description
Providing Tier 1 support in a remote capacity, the full-time Customer Care Specialist II will assist customers through inbound calls and support ticketing systems, addressing inquiries related to company products and services while ensuring a positive customer experience. Key Responsibilities Receive and respond to customer requests via inbound call queue and support ticketing systems Provide troubleshooting and resolution for standard and recurring customer issues, ensuring customer satisfaction Document customer inquiries and resolutions, following up to maintain high satisfaction levels Required Qualifications 3 years of experience in Client Services, Support, or related functions in the technology or software industry Strong technical skills, including proficiency in Microsoft Office and CRM software High School Diploma/GED and 3 years of customer service experience, or any degree/certification beyond HS diploma with up to 1 year of experience, or 5 years of customer service experience Experience in documenting and reporting on customer inquiries and resolutions Ability to determine problem sources and resolve issues or escalate as necessary
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Customer Care Specialist • Concord, California, United States

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