Managing a dynamic portfolio of 45-55 mid-market accounts, the full-time Senior Customer Success Manager will drive adoption, retention, and growth by executing multi-quarter success plans and leading data-driven customer interactions, all while working remotely. Key responsibilities: Own a book of business, managing account success and value mapping for new clients within 60 days Champion customer outcomes by executing success plans that align platform use with measurable value Lead structured renewal and expansion strategies, negotiating effectively and building business cases linking customer value to commercial impact Required qualifications: 5+ years of experience in Customer Success, Account Management, or a similar SaaS role at a senior level Proven track record of driving measurable customer outcomes in a high-volume, high-value portfolio Strong commercial acumen with experience in structured renewal and expansion strategies Ability to communicate effectively with C-suite executives and senior stakeholders Demonstrated operational rigor in documentation, forecasting, and account planning
Senior Customer Success Manager • Stockton, California, United States
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