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Vice President of OperationsVirtualVocations • Fullerton, California, United States
Vice President of Operations

Vice President of Operations

VirtualVocations • Fullerton, California, United States
4 days ago
Job type
  • Full-time
Job description
To enhance service performance across Underwriting Operations, the full-time remote Vice President of Operations Service Management will establish a service management operating model, drive accountability, and lead issue resolution within the enterprise. Key Responsibilities Establish the Service Management Operating Model, defining service taxonomy and escalation workflows Drive Service Performance & Accountability by managing SLAs and KPIs, ensuring functional leaders are held accountable Lead Service Issue Resolution and Root Cause Discipline, overseeing governance and ensuring timely resolution of service issues Required Qualifications 10-15+ years of experience in operations, service management, or operational excellence Proven track record in driving enterprise-level performance improvement across Operations, IT, and Business environments Demonstrated success in SLA/KPI design and performance management Experience with incident/service management and root cause analysis Strong capabilities in enterprise prioritization and cross-functional leadership
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Vice President of Operations • Fullerton, California, United States

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