Senior Associate Donor Experience Officer - Advancement and Alumni Engagement

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. The Division of Advancement and Alumni Engagement utilizes resources, technology, and business for the purpose of constituent engagement, donor research and solicitation, and stewardship throughout Emory University and Health Systems. Our mission is to inspire and steward meaningful, lasting relationships that elevate engagement and giving to fulfill Emory's mission to serve humanity. AAE is a high-performance team built on innovative ideas, trust, and accountability. We foster collaborative connections and value inclusion. We are currently seeking a Senior Associate Donor Experience Officer.

The Donor Experience Academy is an immersive onboarding, training, and development program for individuals who are seeking a career in major gift fundraising at Emory University. Donor Experience Officers (DXOs) are frontline development officers leveraging digital technology to cultivate, solicit, and steward donors. This program is designed to develop future major gift officers who may be considered for assignment as a school / unit development officer pending successful completion of the program. The program will consist of concurrent overlapping modules that will provide intensive exposure to all areas of the division while participants actively acquire and hone the skills to be a successful Donor Experience Officer (DXO). This position will report to the Executive Director, Donor Experience Academy.

Key responsibilities include developing and executing strategies for qualifying, cultivating, and successfully soliciting individuals for gifts at the leadership annual giving level and referring mid / major gift prospects to appropriate school and unit colleagues. The role also includes coordinating solicitation and stewardship strategies with centralized efforts led by Annual Giving and Donor Relations, managing a portfolio of prospects through an active schedule of qualification, cultivation, solicitation, and stewardship communications with portfolio entities, building 1 : 1 relationships with current and prospective donors, alumni, and volunteers to support programs and institutional priorities, and building collaborative relationships with Directors of Development in schools and units based for pipeline building and major gift referrals ($100k+). Additionally, the role involves managing incoming referrals from school and unit colleagues for the purpose of qualification or portfolio management for leadership annual gift prospects disqualified for current major gift classification, writing and editing communication materials directed at donors, developing strategies for marketing new and existing programs, maintaining information on selected donors and prospects including activity reports in CRM system, leveraging technology stack to execute times and strategic donor communications and outreach, and communicating in ways that are donor-centric, while furthering the mission of Emory. The position may also require travel to meet with donors as needed and performing related responsibilities as required.

In addition to the duties outlined above, the Donor Experience Officer may be required to meet division metrics for individual and team fundraising, visit preparation, qualification, activity reports, visits, referrals, and accurate coding using the CRM system. This position requires coming in person two days a week.

Minimum qualifications include a bachelor's degree and four years of experience in fundraising, or related field. Preferred qualifications include experience closing gifts between $1,000-$25,000 from prospects, prior experience working with comprehensive campaigns, alumni engagement, or in a university setting, experience working with various technologies including advanced knowledge and experience with Microsoft Office Suite, cloud-based platforms, database and project management software, and CRM systems, an aptitude in mastering new software, applications, and technologies, strong interpersonal, organizational, problem-solving skills with attention to detail, the ability to work with ambiguity, navigate a complex work environment, and manage multiple projects simultaneously, the ability to work independently as well as collaboratively to achieve goals with a commitment to delivering exceptional customer service, strong written and verbal communication skills as well as effective presentation skills, flexibility to accommodate changing priorities and deadlines, and possess a high level of professionalism and commitment to confidentiality with sound judgment and discretion. Note : This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based on business needs. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory University is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone : 404-727-9867 (V) | 404-712-2049 (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.