PAM, Great Lakes

Job Description

The Patient Access Manager (PAM) - Great Lakes, will be responsible for supporting and maintaining patient support services that maximize access to our product for patients to whom it has been prescribed. The PAM will execute pre-defined strategies to address patient access needs and support the identification of access barriers through this work. The PAM will also play a customer-facing role and work closely with our Directors of National Accounts (DNAs) and the field sales team to support the needs of healthcare providers and patients as it relates to the post-prescription access to ZORYVE. The PAM will work with their leadership, Marketing, Medical, Compliance, and other colleagues to identify, design, revise, and roll out patient access materials as needed or improve existing materials. This will be a remote position.

Roles & Responsibilities

• Execute Arcutis patient support programs, after the prescription has been written. Activities may include helping to identify and provide information to help resolve issues with payers and / or the pharmacy.
• Liaise with medical offices and targeted pharmacies as necessary to educate and train on ZORYVE, ZORYVE Direct, and answer questions as appropriate to keep the patient journey on-track.
• Review and provide oversight of the patient prescription journey.
• Serve as the primary point of contact for field sales regarding patient access questions / issues.
• Report weekly changes in patient status, overall trends, successes, or roadblocks; suggest and execute appropriate, compliant action in response.
• Monitor status of the prescription drug coverage process by partnering with pharmacies to triage, troubleshoot and resolve initial and ongoing issues (step-edits, prior authorizations, denials, appeals, medical exceptions, and reauthorizations.
• Abide by reasonable and lawful healthcare provider confidentiality and or safety requirements, as applicable.
• Engage with Market Access team, and Regional Sales Directors (RSDs) to ensure current and accurate communication on the status of the patient journey.
• Willingness and ability to travel long and short distances domestically to visit provider offices, pharmacies to attend customer meetings, industry conferences, and other regional meetings or events where customers will be present in order to answer customer questions around patient access and payer coverage. (Up to 50% travel, depending on location).
• Willingness and ability to manage virtual interactions with healthcare providers, pharmacies, and internal cross-functional partners.
• Partner with Arcutis Safety and Pharmacovigilance to report adverse events and product complaints through documented process.
• Become familiar with and abide by Arcutis' policies and standard operating procedures.
• Building internal, cross-functional relationships with Arcutis' business units as needed, including but not limited to Marketing, Sales, Medical Affairs, Compliance, and other business units, as necessary.
• Collaborate on the development and maintenance of PAM training content, including messaging for field interactions.
• Building external relationships with pharmacies, patients, healthcare providers, medical office staff, and caregivers.
• Other related functions or duties which may be assigned from time to time in Arcutis' sole discretion.

Education & Licenses and Experience

Competencies & Skills