Role : Cloud Engineer
Location : Atlanta, GA
Contract : 1 Year (Possibility for Extension / Conversion? Yes, to both)
Job Responsibilities
- Provide technical support of Cloud infrastructure for Global Playout Services.
- Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures.
- Understanding IP Network and Ethernet connectivity, including TCP / IP, UDP, RTP, VLANs, and multicast protocols.
- Monitoring & Control system configuration and support to maintain a stable, reliable on-air product.
- Understanding of signal routing control systems to route video / audio and Video-over-IP signals.
- Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps.
- Ability to support multiple server types to configure / troubleshoot : Windows / Linux workstation / server applications, operating systems, and hardware components.
- Creation and use of standard operating procedures, technical reference documents and drawings.
- Work closely with vendors and / or internal departments for optimal hardware / software configuration and support.
- Ensure service levels are met by monitoring and updating incident tracking system / s for timely resolution of critical issues.
Must Have Skills / Requirements
Basic IT Networking knowledgeIP Configs, trace route, understanding of computers.Basic understanding of CloudAWS, or similar.Remote troubleshootingSSH, Telnet, or RDP experience.Nice to Have Skills / Preferred Requirements
Intermediate to advanced level Networking, SAN, and / or other relevant training courses a plusKnowledge of networking, firewalls, routers, Active Directory & load balancers.Working knowledge of MPEG-4 encoders, MPEG Transport Stream analyzers and satellite transmission equipmentPreferred IT certification ex. CCNA, MCP, CompTIA A+ / Network+, AWS Certified Solutions Architect Associate, VMware Associate or equivalent are also a plus.Preferred understanding of broadcast automation systems.Demonstrated knowledge of serial digital broadcast equipment and measurement equipment.Soft Skills
Ability to work any shift schedule - Work at any time in a 24 X 7 staffed environment including weekends, holidays, evenings, and nights.Strong organizational skills and proficiency in establishing priorities with multiple projects under tight deadlines.Ability to work effectively as part of a team or individually with minimal supervision.Ability to adapt quickly to new or unfamiliar technology and products using documentation and online resources with minimal training.Ability to perform well in a high-pressure environment and maintain superior customer service demeanor.