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Staff Services Manager

Staff Services Manager

Merit System ServicesSacramento, CA, US
30+ days ago
Job type
  • Full-time
Job description

Salary : $3,416.80 - $4,152.80 Biweekly

Location : Merced

Job Type : Full-Time

Job Number : MSS05195

Department : Merced County Human Services Agency

Opening Date : 04 / 09 / 2025

Closing Date : Continuous

Position Information

Under general direction, the Staff Services Manager, manages, supervises and administers one or more department-wide staff services functions; plans, organizes, directs, and controls functional activities pertaining to general, fiscal, and / or personnel services; performs highly advanced and complex analytical duties in support of the assigned function(s); and performs related duties as assigned.

This is the highly advanced / management-level class in the professional Staff Services series. In a small department, incumbents may be responsible for managing and administering several staff services functions. In a larger department, incumbents are typically responsible for managing and administering a single, department-wide staff services function, depending on the size and scope of that function. In addition to managing and administering the assigned function(s), the incumbent also performs highly advanced and complex analytical work. Depending on the department the position may or may not supervise subordinate clerical, technical, and / or professional staff. Instead, positions are primarily characterized by their functional management responsibilities over an administrative area and providing subject-matter expertise based upon a highly specialized knowledge, skills and abilities.

The Staff Services Manager classification is distinguished from the Supervising Staff Services Analyst in that the latter is primarily a first level supervisor over a group of professional analyst staff.

The Staff Services Manager classification is distinguished from the class of Senior Staff Services Manager in that the latter describes a position that has a high level of responsibility for planning, organizing, directing, staffing and controlling the staff and / or operations for an assigned work unit through a subordinate professional staff; e.g., Staff Services Manager, Supervisory Staff Services Analyst.

The Staff Services Manager differs from child support or social service program manager classifications in that incumbents in the former manage administrative rather than program-related functions pertaining to employment, eligibility, social services, or child support.

Examples of Duties

Duties may include, but are not limited to, the following :

  • Plans, directs, and manages the activities of a staff services functional area with department-wide scope and impact
  • Provides guidance and technical direction to management, supervisors, and subordinate staff; serves as a highly skilled subject matter expert in areas of assignment
  • Plans, directs, and manages the collection and analysis of data; makes recommendations on the formulation of policy and procedures, as well as staffing and organizational changes
  • Plans, directs, and manages the implementation of surveys; directs and / or performs research and statistical analysis on complex administrative, fiscal, personnel, and / or programmatic matters
  • Plans, directs, and manages the design, analysis, development, and implementation of new and revised programs, systems, software, procedures, methods of operation, and forms
  • Plans, directs, and manages the preparation of budgets, reports, manuals, and / or publications
  • Supervises the work of clerical, technical, and / or professional analyst staff; assigns work, establishes work priorities and performance standards, and provides feedback to subordinates
  • Conducts a variety of analytical and operational studies regarding departmental activities; evaluates alternatives, makes recommendations for improvement; and assists with the implementation of procedural, administrative, and / or operational changes after approval
  • Prepares narrative and statistical reports, correspondence, spreadsheets, and graphics
  • Assists in the management of the department by evaluating existing and proposed organization, policies and procedures; consulting with and advising department personnel; making recommendations and directing, reviewing, and evaluating the implementation of changes
  • Directs the maintenance of complete and accurate fiscal, personnel, payroll and related records, and ensures timely completion
  • Participates in the establishment of strategic short-term and long-range program planning
  • Coordinates, monitors, and directs the acquisition, allocation, and use of equipment, supplies, telecommunication systems, and forms, conducts research and develops procedures to improve efficiency and cost effectiveness; and monitors expenditures
  • Conducts studies, evaluates, and prepares reports on departmental and assigned division operations including procedures, systems, space requirements, organizational structure, expenditure of funds and types and effectiveness of equipment
  • Drafts, reviews, and analyzes existing and proposed policies, rules, regulations, legislation, and ordinances affecting unit area, recommends and implements changes as needed
  • Plans, directs, and manages activities to meet department-wide training and development needs
  • Plans, directs, and manages the development and / or coordination of resources for department-wide training and staff development including workshops, college coursework, training programs, and on-the-job training sessions
  • Evaluates department training needs, designs, and delivers in-service training, evaluates effectiveness
  • Coordinates department participation in countywide training program
  • Ensures effective coordination of assigned activities with other departments, divisions, units, and outside agencies; represents the department head in committee meetings; responds to the more sensitive and difficult complaints and requests for information
  • Interviews, selects, and makes hiring recommendations of assigned staff
  • Performs related duties as assigned

For Personnel Option (in addition to the general duties) :

  • Serves as the personnel officer with department-wide responsibility for administering personnel and payroll functions
  • Plans, directs, and manages labor relations activities including handling grievances
  • Confers with employee representatives on matters of salary, labor practices, and working conditions
  • Plans, directs, manages, and performs investigations into a variety of employee and / or consumer complaints, which may include civil rights complaints
  • Participates in appropriate recruitment and selection programs
  • Performs a variety of recruitment efforts and advises departmental managers and supervisors on selection and placement of employees
  • Prepares forecasts of departmental staff needs and provides advice, direction, and information to department managers and supervisors on a variety of human resource related matters
  • Supervises the maintenance of personnel records, including hires, terminations, promotions, and other personnel data
  • Oversees the process and record keeping for Workers' Compensation claims

    • EMPLOYMENT STANDARDS

    Knowledge of :

  • Principles and practices of management in a public agency departmental setting
  • Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline
  • Principles of management analysis and organizational design necessary to formulate administrative policies and procedures
  • Basic county government rules and responsibilities and functions, terminology and practices of the department to which assigned
  • Principles of organization, administrative, and fiscal management
  • Principles of program planning and evaluation
  • Principles, problems, and methods of public and business administration, including organization, personnel, fiscal, management, and budgetary control
  • Data analysis and statistical representation techniques
  • Computer applications related to the work, including spreadsheets and basic methods of graphic presentation, word processing, and electronic mail
  • Techniques and methods of organizing and motivating groups
  • Principles and methods of strategic planning
  • Governmental functions and organization
  • Effective leadership and team building principles
  • Effective communication, facilitation methods, and aids used for training programs and presentations
  • Long range financial projecting and forecasting techniques and public financing methods

    • Ability to :

  • Plan, organize, direct, control, and review the work of staff and activities of a department-wide staff services function
  • Administer and perform highly complex activities associated with department-wide fiscal, personnel, or general analysis
  • Analyze data and present ideas and information effectively
  • Identify problems and central issues and develop workable solutions
  • Consult with and advise executive staff, managers, and supervisors on a wide variety of matters
  • Participate in strategic planning activities to recommend and implement organizational changes and improvements
  • Analyze complex organizational problems, evaluate and select alternatives, identify potential consequences of proposed actions, and implement recommendations in support of departmental objectives
  • Collect, analyze, interpret, and evaluate a variety of financial and statistical data and prepare persuasive verbal and written reports and recommendations
  • Analyze system requirements, design solutions and implement processes and communicate with users who have no technical data processing background
  • Analyze situations accurately and initiate appropriate action
  • Supervise subordinate staff, including planning, organizing, coordinating, and reviewing all work
  • Select, train, evaluate, and manage the performance of subordinate staff
  • Consult with and coordinate the administrative requirements of different department staff members
  • Effectively counsel employees on work errors or deficiencies and take appropriate disciplinary actions as necessary
  • Prepare clear, concise, accurate, and effective correspondence, presentations; financial, statistical, and narrative reports; policies, procedures, and other written materials
  • Speak effectively and convey ideas clearly while facilitating group discussions and training sessions
  • Understand, interpret, apply, and explain complex laws, rules, and regulations as they relate to assigned areas of responsibility
  • Assess the customer's immediate needs and ensure customer's receipt of needed services through personal service or making appropriate referral
  • Effectively represent the department to other departments and agencies and before public bodies; and to secure willing cooperation of operating officials in accepting and carrying out sound personnel management practices
  • Establish and maintain effective working relationships with a variety of department staff
  • Exercise judgment, tact, and diplomacy with a variety of political, social, economic groups in a variety of situations relative to a variety of issues
  • Work independently in identifying the need for and developing proposed changes to operating practices, programs, and policies

    • For Personnel Option (in addition to general KSAs)

    Knowledge of :

  • Personnel management principles and techniques, including interviewing, selection, training, supervision, evaluation, motivation, discipline, and staff development
  • Principles and methods for investigating and resolving grievances and complaints
  • Principles and practices of public sector labor relations administration including interpretation and application of negotiated agreements, collective bargaining, employer-employee relations practices, meet and confer obligations, and progressive discipline
  • Principles and practices of public administration and human resources as applied to departmental administration, including payroll and personnel processing and basic labor relations concepts

    • ESSENTIAL FUNCTIONS

  • Operate a personal computer and other modern office equipment, including repetitive hand and arm motions
  • Frequent use of hand-eye coordination
  • Frequently sit for extended periods
  • Occasionally operate a motor vehicle
  • Provide, as assigned, program oversight and coordination of departmental personnel services and staff training and development activities
  • Plans, directs, and supervises staff in identifying and analyzing program administration problems and develops solutions
  • Reviews regulatory materials for impact and possible review / revision of systems and procedures
  • Coordinates Department personnel functions and coordinates with division staff to insure development of recommendations for compliance with changes
  • Depending upon area of assignment, may perform as department EEO Officer and Civil Rights Coordinator.
  • Communicate effectively with others in person and over the telephone
  • Analyze data, interpret policies, procedures and regulations, develop appropriate conclusions, and prepare reports
  • Meet deadlines under stressful conditions
  • Resolve conflicts and respond appropriately to complaints
  • Complete multiple priority projects with conflicting deadlines
  • Maintain confidential information in accordance with legal standards and / or County regulations
  • Make presentations to the Board of Supervisors, community groups and other agencies, which may require standing for extended periods
  • Train, evaluate and supervise staff
  • Administer a budget, unit personnel and programs
  • Regular attendance is an essential function

    • Minimum Qualifications

  • Pattern 1 : One (1) year of full-time experience as a Supervising Staff Services Analyst;
  • Pattern 2 : Two (2) years of full-time experience as a Staff Services Analyst III;
  • Pattern 3 : Three (3) years of full-time experience as a Staff Services Analyst II;

    • Pattern 4 : Graduation from an accredited college or university with a bachelor's degree; AND Depending upon the option recruited for, four (4) years of full-time professional experience performing general administration, personnel, and / or fiscal work.

    Substitution : Additional progressively responsible professional experience performing analytical duties (which require considerable independence performing, compiling, organizing and evaluating information and prepared reports) in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.

    Desirable : Experience working in a public sector personnel department. Experience supervising and managing personnel staff.

    Supplemental Information

    TRAINING & EXPERIENCE EXAMINATION - WEIGHTED 100%

    The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.

    Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

    ELIGIBLE LIST INFORMATION

    A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

    RETEST PERIOD

    Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

    SPECIAL TESTING ARRANGEMENTS

    Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

    EDUCATION DOCUMENTS

    If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

    GENERAL INFORMATION

    This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

    MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

    If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

    General Qualifications : Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

    EQUAL EMPLOYMENT OPPORTUNITY

    The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    DRIVER'S LICENSE REQUIREMENT

    Some positions in this classification may require possession of a California driver's license. Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on case-by-case basis by the appointing authority.

    ABOUT MERCED COUNTY

    Merced County is located in the northern part of the San Joaquin Valley in central California, an area earning worldwide acclaim for its rich agriculture, and spans from the coastal ranges to the foothills of Yosemite National Park. The City of Merced, the self-proclaimed Gateway to Yosemite, has a population of approximately 81,102, yet retains the charm of a small town with amenities routinely found in larger communities. Merced's revitalized downtown is emerging as the entertainment center of the area. The County is representative of the rural heartland and Gold Rush remnants underpinning the state's heritage. It is a peaceful, quiet, and friendly area with an abundance of beautiful bike paths and offers choices of higher education in UC Merced and Merced College.

    Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.

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