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Bilingual Quality AnalystVirtualVocations • Portland, Oregon, United States
Bilingual Quality Analyst

Bilingual Quality Analyst

VirtualVocations • Portland, Oregon, United States
3 days ago
Job type
  • Full-time
Job description
Conducting comprehensive quality audits and training for call center personnel, the full-time temporary Bilingual Quality Analyst will monitor calls, provide feedback, and assist in employee training while working remotely. Key Responsibilities Performs daily quality audits of call center operations and personnel, including monitoring inbound and outbound calls Provides timely quality monitoring reports on performance measures and recommends educational opportunities for staff Monitors audit schedules for compliance with quality audit plans and assists in evaluating quality audit disputes Required Qualifications High school diploma or equivalent Fluent in both English and Spanish (verbal and written) Previous call center experience required Knowledge of quality concepts, terminology, and objectives Proficiency in MS Office applications, including Word, Excel, and Access
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Bilingual Quality Analyst • Portland, Oregon, United States

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