Customer Care Center Agent

Customer Care Center Agent

Compensation: $20.00 per hour

Schedule: Mix of 2 different shift times: 8AM - 4:30PM / 9:30AM - 6PM

Why Join Coke Northeast?

Culture - At Coca-Cola Beverages Northeast, we deliver more than your favorite beverages. We deliver on a promise to live our values by investing in our people, focusing on our customers, and championing the communities we are fortunate to serve.

Career Development - At Coke Northeast, the career growth is truly endless. We continue to expand our territories through the Northeast bringing new opportunities to our employees to move up within our organization. Most of our Senior Leadership began as summer help!

Diversity - Our Sales Centers and Production Centers throughout the Northeast are filled with an array of personalities, cultures, and backgrounds. Our focus is to build a team that can bring refreshing new ideas and insights to the table and that begins with our diverse workforce.

Job Description

At Coca-Cola Beverages Northeast, a Customer Care Center Agent is an ambassador of the Coca-Cola brand and specializes in customer service, sales, e-commerce, and support across our bottler territory. This role is responsible for building and maintaining professional relationships with our current and potential customers, providing best-in-class service, specialized to each customer and case. The Care Center Agent provides significant support in our e-commerce platform, enhancing digital customer experiences and orders, while also championing local and national initiatives and contributing to business growth.

Essential Duties & Responsibilities

• Help customers with promoting and selling our products, including upselling where suitable
• Support customer onboarding and long-term use of our e-commerce B2B platform
• Assist inbound customers with technical or service-related issues
• Make outbound calls based on business or sales priorities
• Achieve daily shift call quotas and targets established by the company
• Identify and address customer needs or issues, troubleshooting any service problems
• Adhere to communication guidelines while handling different customer problems
• Manage calls record, database organization, and other methods of order processing
• Demonstrates patience, understanding and empathy while addressing customer concerns
• Efficiently manages time to meet call quotas and targets
• Foster positive relationships with customers to enhance the image and public perception of Coke Northeast
• Works well with team members to achieve common goals

Job Requirements

• High school diploma, GED, or equivalent
• 2+ years of Sales, Care Center or Customer Service experience preferred
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Ability to clearly convey information and interact effectively with customers and internally
• Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive
• Ability to understand customer needs and present suitable sales and service options
• Excellent planning and organization skills
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to occasionally travel, as business needs require.

Benefits & Perks: 401K with Company Match, Health Insurance, Life Insurance, Paid Time Off, Employee Referral Bonuses, Fitness Reimbursements, Tuition Reimbursement, Employee Discounts, Scholarship Opportunities, and so much more! *Benefits may vary by position, location, and union governance*

About Coke Northeast: At Coca-Cola Beverages Northeast, we start with great people and great brands, in that order. We unite around a winning workplace culture that respects all people, promotes inclusion, and inspires achievement. From the leadership team to all 3,400 of our associates in our 29 locations, we strive every day to bring our mission, vision, and values to life in the Northeast.

Still interested in learning more about our company and culture? Take a few minutes to watch the videos below:

Day in the Life of Coca-Cola Employees:

• Order Builders (Warehouse)
• Truck Driver (Distribution)
• Merchandisers
• Fleet & Cooler Technicians
• Machine Operator & Quality Assurance

Coke Northeast Employees on Career Growth:

• Paul (Human Resources)
• Rodney (District Sales Manager)
• Susannah (Sr. Director of Public Affairs and Comm)

Background Verification: Coke Northeast requires all applicants to undergo a criminal background verification process prior to commencing employment with the Company. Employment with Coke Northeast is contingent on the satisfactory completion of a pre-employment background check. Depending on position, drug screen results and/or driving records, including minor moving violations, will be evaluated according to Coke Northeast's guidelines to determine eligibility for the position.

Equal Opportunity Employer Statement: Coke Northeast is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Nearest Major Market: Manchester

Nearest Secondary Market: Nashua