Senior Director, ERP Applications (7412)

Senior Director, ERP Applications

The Senior Director - IT ERP Systems is responsible for delivery of SEPT A's Enterprise Resource Planning system, from shaping the approach to achieving the desired outcomes through delivery. The position involves project coordination and resource management within the program, stakeholder and sponsor communications, reporting and program financial management. This role ensures technology initiatives align with authority's goals through effective application strategy, cross-functional collaboration and end to end project management.

Specific responsibilities include :

• Leading the end-to-end ERP program lifecycle from initial planning through implementation support.
• Managing project implementation teams comprised of SEPT A employees and System Integrators across various business units.
• Developing the overall approach for the ERP program, including major timeframes and deliverables, to meet desired goals and outcomes.
• Partnering with the executive sponsor to communicate program goals, objectives, and potential outcomes.
• Maintaining regular interactions with the executive sponsor to inform, alert, negotiate, and sustain a shared vision for the program outcome.
• Creating and managing complex enterprise-wide project plans and leading activities to manage scope, budget, dependencies, risks, and schedules for SEPTA's Financial, HR, Payroll, and CRM implementations, ensuring adherence to timelines and financial constraints.
• Partnering with stakeholders (e.g., business units, IT teams, system integrators) to drive timely delivery of solutions across all project phases (analysis, design, build, test, deploy).
• Ensuring the solution is scalable to high volume, flexible for future enhancements, and upgradable to next-generation platforms, minimizing customizations.
• Conducting regular stakeholder meetings to provide updates, gather feedback, and address concerns.
• Implementing quality assurance processes to ensure project deliverables meet defined standards and requirements.
• Developing and executing change management plans, including training, to facilitate smooth transitions to new systems and processes.
• Establishing key performance indicators (KPIs) to measure project success and track progress against goals.
• Assessing resource needs and coordinating with management to allocate appropriate personnel and expertise.
• Collaborating with cross-functional teams to ensure seamless integration of solutions with existing systems and processes.
• Coordinating multiple workstreams and cross-functional teams across the organization.
• Collaborating with SEPT A IT leadership and vendors to define and track technical requirements and architecture.
• Overseeing all aspects of system build, including configuration, customization, data migration, and integration activities.
• Developing and maintaining detailed project plans, schedules, and budgets. Providing a structured project plan that integrates with System Integrator (SI) plans and coordinates activities throughout the planning process. Reviews SI plans, schedules, effort, and assumptions based on leading ERP implementation practices.
• Overseeing execution of independent verification and validation activities, ensuring alignment with project goals and timelines.
• Managing project changes and ensuring proper change control procedures are followed. In coordination with the System Integrator and IT PMO, establishes processes for managing changes to requirements, scope, schedule, or budget through a formally defined scope change process.
• Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and / or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
• Performs other duties as assigned.

Qualifications and experience required include :

Why Join Our Team? Enjoy Outstanding Benefits!

Comprehensive Healthcare Coverage Medical, prescription, dental, and vision plans with little to no employee premiums.

Retirement Security Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.

Work-Life Balance Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.

Employee Wellness Access wellness programs and resources to support your physical, mental, and emotional well-being.

Invest in Your Growth We offer tuition reimbursement to support your education and career advancement.

Student Loan Assistance Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.

Free Travel Perks Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community!

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SEPTA is an Equal Opportunity Employer. SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.