Accounting - Accounts Receivable Coordinator

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

This Accounts Receivable Coordinator, along with the Accounts Receivable Manager, is responsible for maintaining ledgers, managing incoming payments, ensuring accurate billing, maintaining customer relationships and posting all transactions in accordance with Halekulani and Halepuna Hotels' policies and procedures. The ideal candidate must be a strong and effective communicator as they will work closely with guests and various departments daily. Incumbent must exemplify the Company's Mission, Vision, and Values.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Process incoming payments in compliance with financial policies and procedures.
• Prepare invoices and verify bank deposits and credit card payments.
• Research, reconcile and post cash receipts daily and resolve client inquiries and disputes.
• Maintain strong communication with guests and travel wholesalers to resolve any disputes and billing discrepancies.
• Assist in monitoring credit limits of outstanding accounts and ensure timely credit collections of outstanding payments with the focus to minimize A / R outstanding balance.
• Monitor past due accounts and follow up with customers to resolve outstanding balances and send to debt collectors as needed.
• Assist in Balancing and reconciling hotel and A / R ledgers and direct billings daily.
• Assist in reconciliation of the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Generates financial statements and reports detailing accounts receivable status and review for accuracy.
• Assists the accounting staff during month end and year end closing of accounts.
• Work closely with room reservations and front office teams to ensure proper procedures are followed for online travel agency reservations.
• Reviews and set up new customers and assist with customer changes.
• Performs other duties as assigned.

SUPERVISORY REQUIREMENTS

Reports To : Accounts Receivable Manager

Supervises : None

EDUCATION / EXPERIENCE

KNOWLEDGE, SKILLS, & ABILITIES

MENTAL DEMANDS

PHYSICAL DEMANDS

Activity

Over 2 / 3 of the time

About 2 / 3 of the time

About 1 / 3 of the time

Less than 1 / 3 of the time

Seldom or Never

Sitting

Climbing

Stooping, kneeling, crouching and / or crawling

Standing

Walking

Handling or fingering

Eye-hand-foot coordination

Use of vision

Pushing

Activity

Less than 25 lbs

25 to 50 lbs.

More than 50 lbs.

Pulling

Lifting

Carrying

COMMUNICATION DEMANDS

Activity

Over 2 / 3 of the time

About 2 / 3 of the time

About 1 / 3 of the time

Less than 1 / 3 of the time

Never

Talking (in-person) to co-workers

Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)

Talking (in-person) to the public (including guests)

Talking on the telephone and / or video conferencing

Written communication to co-workers

Written communication to business associates (i.e. outside contractors, vendors, etc.)

Written communication to the public (including guests)

Supervising employees or monitoring services provided by outside consultants, vendors and suppliers

Responding to written or verbal requests from co-workers

Responding to written or verbal requests from business associates (i.e. outside contractors, vendors, etc.)

Responding to written or verbal requests from the public (including guests)

Training and / or giving verbal instructions

Training and / or giving written instructions

Receiving verbal instructions

Receiving written instructions

Reading

Visiting and / or working at other work sites

WORK ENVIRONMENT

MATERIAL OR EQUIPMENT DIRECTLY USED

Uses a personal computer and other office machines and equipment such as a calculator, telephone, copy machine, fax machine, other equipment as required, and various office supplies and writing instruments to carry out duties.

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.