Head of North America Commercial Field Support

SVP – Head of North America Commercial Field Support

Purpose of Role :

Future-Focused Innovation :  Envision the future of Field Support by anticipating industry trends and technological advancements, positioning the organization to proactively adapt and lead in delivering innovative solutions and exceptional service.

Service Excellence Culture :  Cultivate a culture of service excellence through strong partnerships with agents and partners, highlighting service as a crucial differentiator by consistently surpassing expectations.

Growth :  Create and execute a detailed strategic plan aimed at boosting profitable growth and improving customer retention in the US Field, ensuring alignment with the company's long-term goals.

Operational Efficiency :   Streamline end-to-end operations with advanced technology solutions, redesigned workflows, and automated tasks. Refine organizational structure and leverage productivity metrics to ensure optimal resource allocation and distribution. Enhance underwriting capacity by implementing efficient processes and leveraging advanced analytics to streamline decision-making.

Partnership Development :  Foster a culture of service excellence by building strong partnerships with agents and partners, ensuring the consistent provision of top-quality service.

Strategic Advisory Role :  Serve as a trusted partner and advisor to the Head of North America Commercial Retail Operations, providing strategic insights and guidance to support decision-making and drive operational success.

Responsibilities :

Strategic and Operational Leadership

• Collaborate with senior and regional management across all commercial lines of business to ensure key business priorities are supported with clear tactical plans throughout the entire US Field.
• Engage with senior leaders on operating model changes and deliverables.
• Build and lead the execution of strategic and tactical plans that enhance service outcomes and maximize the development of targeted business across all commercial lines.
• Ensure clear and defined processes are in place to manage business needs effectively, both in the short term and long term, across all commercial lines.
• Implement staffing strategies across the US Field to adequately hire, develop, and align resources to areas of need within all commercial lines of business.
• Make key strategic decisions by utilizing data management tools, production measures, service indicators, and other key metrics relevant to all commercial lines.

People / Performance Management :

Process Management

Service Management

Knowledge, skills, and abilities :

Exceptional Leadership and Development :  Proven track record in leading, coaching, and nurturing talent, with advanced competencies in results orientation, customer focus, teamwork, collaboration, and communication.

Strategic Communication and Collaboration :  Outstanding communication and interpersonal skills, with a strong ability to manage processes and foster collaboration across teams.

Industry Expertise :  Extensive experience in the property and casualty insurance sector, providing a comprehensive understanding of industry dynamics, products, distribution channels, regulations, and emerging trends.

Financial and Analytical Proficiency :  Strong financial acumen paired with excellent analytical, business planning, report-writing, and presentation skills.

Proven Leadership Success :  Demonstrated success in guiding and developing teams to achieve organizational excellence and drive business growth.

Large Team Management :  Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture.

Transformational Experience :  Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness.

The pay range for the role is $220,000 to $275,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found

on our careers website

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.