Customer Service Representative

A company is looking for a Customer Service Representative (Cantonese or Mandarin Speaking).

Key Responsibilities

Answer and document daily telephone calls from members, providers, and other stakeholders

Collect information from members / providers and verify authorization, claims, and eligibility

Assist with member outreach communications and resolve walk-in member concerns

Required Qualifications

High School Diploma or GED

Experience using Microsoft applications such as Word, Excel, and Outlook

Experience working in customer service

One year related experience and / or training; or equivalent combination of education and experience

Fluency in Mandarin or Cantonese