Customer Operations Specialist

A company is looking for a Customer Operations Specialist to manage user access and enhance AI-driven outreach.

Key Responsibilities

Create, update, and troubleshoot partner and user access across systems

Execute and monitor outreach campaigns using internal tooling and CRM systems

Edit, refine, and enhance customer-facing scripts for clarity and effectiveness

Required Qualifications

2-4 years in customer support, success, operations, or engagement roles

Experience using CRMs or engagement platforms (e.g., Salesforce, HubSpot, ZenDesk)

Comfortable editing messaging for tone, accuracy, and engagement

Ability to work across teams to de-escalate issues and resolve access barriers

Service-first mindset with strong executional follow-through