Talent.com
LightEdge Solutions Inc
Support EngineerLightEdge Solutions Inc • Des Moines, Iowa
Support Engineer

Support Engineer

LightEdge Solutions Inc • Des Moines, Iowa
30+ days ago
Job type
  • Full-time
Job description
Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence. If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!

Responsibilities

  • Act as a technical leader within the Operations Support team
  • Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs
  • Support Premier level customers following designated procedures and priorities
  • Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery
  • Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis
  • Engage with Operations Leaders to improve operational processes, driving efficiency and productivity
  • Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials
  • Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs
  • Participate in knowledge-sharing activities
  • Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects
  • Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
  • Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work
  • Maintain continued education and certifications
  • Work in ServiceNow to support internal and external customers

Requirements

  • Exceptional written and verbal communication skills
  • Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly
  • Able to maintain a professional demeanor under stress
  • Demonstrated willingness to learn and adapt to changes in technology, tools, and processes
  • Possess an analytical and problem-solving mindset
  • 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • Strong experience with Cisco routers and switches
  • Basic understanding of Linux/Unix and Windows operating systems
  • Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have
  • Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)
  • Extensive experience in managing Private Cloud virtualization environments, particularly VMware
  • Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)
  • Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)
  • Possess an intermediate understanding of networking principles
  • Proficiency in interpreting network diagrams and layouts
  • Cisco certifications preferred but not required; CCNP, CCIP, CCIE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Create a job alert for this search

Support Engineer • Des Moines, Iowa

Similar jobs

EApps Configurator

KuvareDes Moines, IA, United States
Full-time

Kuvare is on a mission to serve hardworking consumers overwhelmed by the complexities of retirement and is built from the ground up to do so.Our unified financial hub protects the retirement of eve... Show more

 • Promoted

Sales & Operations Support Manager

MRINetworkDes Moines, IA, United States
Full-time

Sales & Operations Support Manager.We are currently partnered with a rapidly growing manufacturer that is looking to hire a Sales & Operations Support Manager to help build and scale the operationa... Show more

 • Promoted

Traveling Scheduling Engineer - MSG - Data Centers

Turner ConstructionDes Moines, IA, United States
Full-time +1

Division:Critical Facilities-Data CentersProject Location(s):Minneapolis, MN 55401 USAMinimum Years Experience:Travel Involved:100%Job Type:Regular Job Classification:Experienced Education: Job Fam... Show more

 • Promoted

System Admin VMware Storage Infra

EITACIES IncDES MOINES, Iowa, USA
Full-time

Responsibilities</p> <ul> <li>Install, configure, and manage Windows and Linux servers (physical & virtual)</li> <li>Perform system builds, patching, upgrades,... Show more

Network Planning Engineer (Telecom Circuit Design)

AdexDes Moines, IA, United States
Full-time

Network Planning Engineer (Telecom Circuit Design).Resources will be required to work on client's site in Melbourne, FL.Non-local candidates will be compensated accordingly for long-term assignment... Show more

 • Promoted

Make $100+ per day as a Technician for HelloTech!

HelloTechDes Moines, IA, United States
Full-time

HelloTech is a nationwide, on-demand tech support platform.HelloTech provides affordable, same-day, on-site tech support services such as installations, setups, troubleshooting and repairs.Our goal... Show more

 • Promoted

Senior Scheduling Engineer - Mission Critical

Ryan Companies USDes Moines, IA, United States
Full-time

Job Description:Ryan Companies US, Inc.Senior Scheduling Engineer to join our team!Do you bring extensive prior mission critical construction project scheduling experience? Do you enjoy working in ... Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesIndianola, IA, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Support Associate - Soma

Chico's FAS, Inc.West Des Moines, IA, United States
Full-time

We are customer obsessed, innovative, and have the best culture in retail.The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles ... Show more

 • Promoted

Corporate Standards - Technical Support Coordinator

EFCO Forming & Shoring SolutionsBerwick, IA, United States
Full-time

Are you a construction-minded professional with a passion for building and making a lasting impact in the industry? At EFCO, we don't just build concrete structures, we build careers, partnerships,... Show more

 • Promoted

Remote Support Specialist

Traveling with TashaDes Moines, IA, United States
Remote
Full-time

We are hiring a Customer Relations Specialist to support clients with travel planning and booking services.In this role, you will assist clients in exploring travel options, coordinating reservatio... Show more

 • Promoted

Sales Support Consultant

EquiTrust Life Insurance CompanyWest Des Moines, IA, United States
Full-time

Job Category: Sales & Marketing.West Des Moines, IA 50266, USA.About Us: EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a varie... Show more

 • Promoted

Scheduling Manager II

The Weitz CompanyIndianola, IA
Full-time

The Weitz Company is hiring a Scheduling Manager II to oversee a variety of projects.This position will be based out of Des Moines, IA.The Scheduling Manager II is responsible for leading several f... Show more

 • Promoted

Youth Support Specialist

Optimae LifeServicesAmes, IA, United States
Full-time +1

Optimae values diversity and we encourage everybody, including those from traditionally overlooked identity groups, to apply! JOB SUMMARY The Youth Support Specialist aids people living in a Transi... Show more

 • Promoted

Aviation Operations & Support

US NavyNorwalk, IA, US
Full-time

Aviation Operations & Support (Enlisted).Aviation Boatswain’s Mates in Aviation Operations & Support help launch and recover naval aircraft quickly and safely from ships and shore stations, handlin... Show more

 • Promoted

New 21 Day Out for Costco Dedicated Earning $.59 to $.62 CPM - Liberty Center, IA

Shaffer TruckingLiberty Center, IA, US
Full-time

New Costco Dedicated 21 Days Out.Top 50% average $96,442 per year.One-year verifiable tractor trailer experience with a class A CDL. Show more

 • Promoted

Retail Support Specialist

DSI SystemsAnkeny, IA, United States
Full-time

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

 • Promoted

Senior Software Engineer - Core Entities team - Remote from Portugal

AircallDes Moines, IA, United States
Remote
Full-time

Senior Software Engineer - Core Platform Team - Remote from PortugalAircall is the world's leading integrated customer communications and intelligence platform for growing businesses.Trusted by ove... Show more

 • Promoted

Customer Support Representative II - Customer Support

Staffing the UniverseJohnston, IA, United States
Full-time

Job TitleMajor purpose provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and co... Show more

 • Promoted

Deployment Support Operations Planner and Analyst

Booz Allen Hamilton Inc.Johnston, IA, United States
Full-time +1

Deployment Support Operations Planner and Analyst The Opportunity: As an expert in transportation and mobility operations, your unique skillset inspires you to think bigger, push further, and ask... Show more