Client Consulting Lead

Client Consulting Lead

Human8 is at an inflection point. Demand for deep consumer insight is accelerating, and our clients need a trusted partner who can navigate complexity, unlock new stakeholders, and translate data into decisions. The Client Consulting Lead is the engine behind some of our most strategically important accounts; simultaneously protecting and growing existing relationships while relentlessly working to open new doors within and beyond the current Decision Making Unit (DMU). This is a role for someone that goes beyond maintaining the status quo and digs deeper to develop meaningful client relationships. As a Client Consulting Lead, you own the commercial and delivery success of a portfolio of accounts totaling approximately $1-$2M with additional individual revenue goals to be determined. You do this by:

• Deeply embedding yourself in clients' business challenges and translating Human8's full portfolio into tangible value.
• Proactively expanding influence across various DMU, identifying and cultivating relationships with new stakeholders before the competition does.
• Driving new business within existing accounts and leading proposal development in partnership with Business Development, for net-new clients.
• Modelling what it looks like to use AI intelligently and ethically to accelerate insight, sharpen strategy, and multiply your impact.
• Leading yourself and your teams through change, not by waiting for a roadmap, but by generating one.

Key Responsibilities

• Maintains a clear account plan for every account: identify white space, engage untapped decision-makers, and convert cold introductions into warm relationships that generate incremental revenue.
• Actively support and lead proposals for new business bringing commercial creativity, industry fluency, and persuasive storytelling.
• Provide real-time strategic counsel to clients and internal delivery teams, keeping projects on track and adding value beyond the brief.
• Manage a set of accounts with responsibility for ensuring deliverables address client needs, add value and suggest future potential work.
• Build account growth plans that set 12-month revenue trajectories, demonstrating progress rigorously and adapting when markets or client priorities shift.
• Identify cross-sell and upsell opportunities with precision, matching the right Human8 capabilities to real client pain points rather than generic solutions.
• Own the discipline and effectiveness of your pipeline to ensure forecast accuracy based on well-qualified opportunities and thoughtful solutions.

• Help clients understand how AI-enhanced insight can transform decision-making, positioning Human8 as a forward-thinking partnernot a legacy vendor.
• Champion the intelligent use of AI across your workflow, from accelerating research synthesis to enriching presentations and sharpening strategic recommendations.
• Stay ahead of emerging AI capabilities relevant to our industry, share knowledge with peers, and constructively challenge existing processes when better approaches emerge.
• Apply critical thinking to AI outputs - knowing when to trust the model and when to dig deeper.

• Approach ambiguity with a solution-first mindset: when processes break, markets shift, or client needs evolve unexpectedly, you see opportunity, not obstacle.
• Lead project teams with energy and purpose, coaching members toward best-in-class delivery and modeling high-performance behaviors.
• Share knowledge generouslybring your expertise in research, industry, and client management into team forums to raise the collective bar.
• Offer constructive, specific guidance to project managers and colleagues navigating complexity. You are a resource, not just a reviewer.

Skills, Knowledge and Expertise

• A degree in a related field is beneficial, but we equally value demonstrable, equivalent experience. We welcome candidates from diverse educational backgrounds.
• 10+ years of relevant experience, including at least 6 years in consulting, insights, or a client-facing strategic role.
• Proven examples of DMU expansion and/or net-new client acquisition.
• Demonstrated experience using AI tools in a professional context (e.g., research, synthesis, presentations, workflow automation).
• Proven ability to grow accounts through new stakeholder engagement, strong relationship building, and compelling proposals.
• Skilled across the full commercial cycle, from identifying opportunities and mapping DMUs to writing and presenting proposals, closing, and delivering.
• A track record of winning new business, both through account expansion and new client acquisition, with measurable revenue results.
• Proactive in adopting AI tools while applying sound judgment; comfortable articulating both the value and limits of AI to clients in a credible, practical way.
• Curious, forward-looking, and thrives in ambiguity with resilience, energy, and a solutions-first approach to change.
• Clear, direct, and collaborative; builds alignment and momentum across teams and stakeholders.
• A trusted advisor to senior clients, with a deep understanding of their business and a consistent focus on delivering impact and identifying opportunities.
• Highly collaborative, with a commitment to quality, follow-through, and building lasting partnerships.

About Human8

We're Human8, the human-driven consultancy, that connects brands with people and culture to drive positive change. Human8 is the coming-together of 10 game-changing agencies from around the world: InSites Consulting, Direction First, Columinate, eeka, Join the Dots, ABN Impact, Answer Global, Space Doctors, Gongos, and Happy Thinking People. We unite a creative, smart and ambitious group of 500+ people across 22 locations under one vision: making brands more human by better understanding people and culture, empowering brands to take action, and enhancing the lives of the people they serve.

Our Hiring Process

Stage 2: Application Review Stage 3: Phone Interview Stage 4: 1st Virtual Interview Stage 1: Application Submitted Stage 2: Application Review Stage 3: Phone Interview Stage 4: 1st Virtual Interview Find out more

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