Customer Growth Manager - Enterprise

Customer Growth Manager

Location: Atlanta, GA

Office Attendance: 4 days per week minimum

Consumers want control of how they pay for things they want and need. Our vision is to help consumers responsibly leverage the credit they've already earned in new and impactful ways. Splitit is the only payment platform that enables consumers to use their existing credit to split purchases into smaller payments to pay overtime with no interest, applications, credit check, or fees. That keeps more money in the hands of shoppers to use as they want. Our culture is an environment of innovation, inspiration, and open communication. We live by the following values: Unique Perspective. Unwavering Courage. Bold Determination. Deliver Impact. Our values make up the essence of who we are and how we make business decisions. They also shape the way we hire- so if you work with us, you will likely embody these too. Splitit operates globally and has offices in Atlanta and Tel Aviv. Our Atlanta based team works in the office 4 days per week, with the flexibility to work remotely one day per week.

What You'll Do

We're looking for a growth-minded Customer Growth Manager to help our merchants unlock the full potential of Splitit's installment solutions. You won't just be managing accountsyou'll be a strategic partner, driving adoption, usage, and measurable business outcomes. Reporting to the Head of Customer Growth and Engagement, you'll have the opportunity to shape how clients grow with us and how Splitit grows with them.

As a Customer Growth Manager you will:

• Build trusted, executive-level relationships that inspire confidence and collaboration.
• Accelerate product adoption and usage across merchant portfolios by identifying untapped opportunities and helping merchants realize immediate wins.
• Partner with merchants to co-create growth strategies that drive revenue, conversion, and long-term retention.
• Use data and insights to uncover patterns, recommend optimizations, and surface new use cases.
• Deliver compelling presentations that influence senior stakeholders and highlight measurable impact.
• Proactively anticipate merchant/customer needs, solving challenges before they surface and positioning Splitit as a strategic driver of growth.
• Collaborate closely with Product, Marketing, and Sales to ensure customers' voices are heard and translated into innovation.
• Lead engaging training sessions and workshops that empower merchants/customers to get more value from Splitit.
• Act as a thought partnerbringing fresh perspectives, market knowledge, and strategic guidance to every interaction.

Your Qualifications

• Bachelor's degree in business administration, marketing, technology or related field
• 5+ years of successful experience in client success or account management in the Financial Technology or BNPL industry
• Fintech industry experience a must (card processing experience necessary)
• Startup experience a plus
• Demonstrated expertise in utilizing advanced analytical platforms (e.g., Looker, Tableau) to extract actionable insights from complex data sets and drive data-informed decision-making in a client-facing environment
• Proven ability to leverage AI-powered tools for predictive analytics, proactive client outreach, and personalized customer experiences
• Highly self-motivated and results-oriented with a proven track record of taking initiative, working autonomously, and exceeding performance goals in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to quickly identify patterns, diagnose issues, and develop effective solutions

Splitit is an equal opportunity employer, meaning all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure that all individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.