Associate Director, Patient Services

Associate Director, Patient Services

MannKind Corporation is a biopharmaceutical company dedicated to transforming chronic disease care through innovative, patient-centric solutions. With a focus on cardiometabolic and orphan lung diseases, we develop and commercialize treatments that address serious unmet medical needs, including diabetes, pulmonary hypertension, pulmonary fibrosis, nontuberculous mycobacterial (NTM) lung disease, and fluid overload associated with heart failure and chronic kidney disease.

At MannKind, our employees are our greatest asset. We foster a close-knit, collaborative culture where every team member plays a vital role in our mission. We are proud to champion a rich blend of backgrounds, perspectives, and working styles as we work together to improve health outcomes and change lives.

Position Summary

The associate director, patient services, will be responsible for executing patient services and hub operations for to support MannKind products. This position will work cross-functionally across the organization to ensure all strategies and tactics are aligned with patient needs and the brand strategy. This individual will be responsible for managing the specialty pharmacies and hub operations. Patient services experience and expertise are required and this position reports to the director, patient services.

Principal Responsibilities

• The role functions as patient services subject matter expert for MannKind products and collaborates cross-functionally to design and implement programs that support both the patient and brand objectives.
• Align with marketing, sales, market access, advocacy, commercial operations, and supply chain to implement best-in-class patient services and distribution model.
• Oversee the patient services program, and its day-to-day operations with a laser focus on operational excellence aligned to patient needs.
• Ensure effective vendor integrations with a focus on continuous improvement of specialty pharmacies and hub operational processes to deliver an exceptional experience for patients.
• Liaise with commercial operations/business analytics regarding reporting, dashboard development, data measurement, analysis, and data quality related to specialty pharmacy and hub activities.
• Provide input and guidance for program-related marketing materials and patient and provider communications.
• Facilitate weekly and monthly status update calls with vendor partners.
• Work with internal and external partners for a seamless patient experience in all escalated cases.
• Interpret program data for purposes of assessing reimbursement and access trends, program performance and utilization, pharmacy performance and program alignment to agreed-upon kpis.
• Manage creation and maintenance of all program sops, business rules, work instructions, and training materials related to the patient support program.
• Create and manage vendor pos and vendor monthly invoicing with ap.
• Work with medical and quality divisions on vendor ae/pc reporting, product replacement and vendor training.
• Develop distribution strategic and tactical plans by proactively identifying potential marketplace trends/barriers and creating strategies that will optimize access and create access confidence with providers and patients.
• Review sp data daily for inconsistencies, errors, and delivery timing along with data aggregator.

Education and Experience Qualifications

• Bachelor's degree
• 8+ years of pharmaceutical experience in patient services and/or product distribution.
• Demonstrated success in implementing and managing sp/hub/copay/trade partners including detailed process workflows, sops, and kpis.
• Strong knowledge of health insurance and benefits (private and public payers), with a solid understanding of the following processes: hipaa, insurance eligibility and benefit verification, securing insurance prior authorizations, advocating for maximum reimbursement coverage, appealing insurance denials, and application of financial assistance for eligible patients.
• In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (hipaa regulations).
• Highly knowledgeable in all types of patient affordability programs including, foundational and copay support as well as patient assistance programs.
• 3+ years managing external access partner relationships.
• Strong strategic, analytical, time management, and multi-tasking abilities.
• Excellent written and oral communication skills.
• This position is remote based with 35% of travel.