WAIVER SUPPORT Manager - Mon.-Fri 8:00 a.m. - 4:00 p.m. and ON CALL EOW

Waiver Support Manager

General statement: While this position specifies responsibilities, requirements and duties in certain operational areas, this person is an employee at will of Independent Living Services and will be expected to respond to such requests not specifically contained herein. This person must maintain the attitude that he/she works for the total organization, and as such, exhibit proper cooperation, enthusiasm and interest in all areas deemed necessary for the continuing success of ILS programs. Knowledge of the ILS Policy and Personnel Manuals is required.

Job summary: The Waiver Support Manager is responsible for assuring the delivery of all direct care services to individuals in Waiver program on their case load. The specific duties and responsibilities are listed below. This person works directly under the supervision of the Program Director and/or Assistant Program Director. Regular contact with the supervisors is necessary. This person will be part of a team effort including the individual being served, family, other personnel and/or service providers. A positive relationship with the individuals and their families is vitally important. This position will be on call during off duty hours for emergencies as necessary. This is a salaried position.

Job duties and responsibilities: General duties and guiding principles:

• Focus first on the person being served, and understand that my role in direct supports will require flexibility, creativity, and commitment.
• Know and respect the values of the people I support and facilitate their expression of choices related to those values.
• Provide advocacy when individual's preferences, needs, or talents are neglected or overlooked.
• Encourage growth and recognize the autonomy of the individuals receiving services while also being attentive reducing their risk of harm.
• Develop relationships with the individuals I support that are respectful, based on mutual trust, and maintains professional boundaries.
• Address challenging behaviors proactively and respectfully, using methods outlined in the ILS Employee Handbook, and follow any behavior management plans in effect for specific individuals.
• Help individuals I support understand and express their rights and responsibilities.
• Recognize that each individual I provide services to has potential for lifelong learning and growth.
• Assist the individuals I support to understand their options and the possible consequences of their options as they relate to their physical and emotional health and well being.
• Be conscious of my own values and how they influence my professional decisions.
• Maintain competency in my profession through continued learning and attending and being an active participant in staff meetings and trainings.
• Assume responsibility and accountability for my actions and decisions.
• Recognize the importance of modeling valued behaviors to co-workers, individuals receiving services, and the community at large.
• Practice responsible work habits.
• Being on time for work
• Completing all necessary documentation to assure compliance with all state and federal regulations. These may include, but are not limited to: daily data sheets and clinic notes, attendance logs, time records, incident reports, case notes, visit forms, etc.
• Maintaining strict confidentiality for all consumer information, and facility operations

Job duties:

1. Daily responsibilities include but are not limited to:
2. Work as a team to provide comprehensive services.
3. Assist staff with electronic time sheets/data and sign/lock notes.
4. Assure the integrity of all direct service Medicaid waiver billing and those services are service delivered as per the individuals plan.
5. Assure submission of timely and comprehensive behavior/assessment reports and other documents as required.
6. Complete Quarterly reports.
7. Providing planning input and preparing all direct service provider documents for initial plans and annual plans as needed.
8. Assuring transportation is provided as identified in person's plan of care.