Senior Associate, Employer Services

Senior Associate, Employer Services

Location: King of Prussia, PA

Schedule: Hybrid (4 Days Onsite / 1 Day Remote)

Hours: Monday–Friday, 9:00 AM – 6:00 PM

About the Role

We're seeking a customer-focused Senior Associate, Employer Services to support retirement plan sponsors, advisors, and employer clients by delivering exceptional service and issue resolution. This role serves as a key point of contact for clients, managing inquiries, troubleshooting concerns, and collaborating across internal teams to ensure a seamless client experience.

The ideal candidate is a strong communicator with a passion for customer service, financial services knowledge, and the ability to think critically, solve problems, and build trusted client relationships.

Top Skills Needed

• Customer Service
• Retirement Accounts / Retirement Plans
• Financial Services Experience
• Problem Solving & Critical Thinking
• Client Relationship Management

Key Responsibilities

• Support a book of business consisting of retirement plan advisors and sponsors, ensuring servicing needs are met.
• Respond to high volumes of inbound phone calls and email inquiries from clients.
• Serve as the primary point of contact for client issues, questions, and account administration needs.
• Collaborate with internal teams to resolve client concerns and provide timely updates.
• Identify and resolve service requests during initial client interactions whenever possible.
• Manage client expectations regarding processes, timelines, and service standards.
• Create, track, and update service tickets to ensure timely resolution.
• Document client interactions and account updates accurately within company systems.
• Participate in client conference calls and provide updates on plan status and issue resolution.
• Host or moderate webinars, guide clients through portal functionality, and answer participant questions.
• Escalate complex concerns to management, Legal, or Compliance teams when appropriate.
• Share client feedback and trends to help improve products, services, and overall client experience.

Required Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 2+ years of customer service, client services, account management, or financial services experience.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving, critical thinking, and organizational skills.
• Proficiency with Microsoft Office and client management systems.
• Strong attention to detail and follow-through.

Preferred Qualifications

• Experience supporting retirement plans, 401(k) plans, or employer-sponsored benefit plans.
• Experience in financial services, wealth management, investment services, or retirement administration.
• Experience managing client accounts or books of business.
• Familiarity with service ticketing systems and CRM platforms.

What You Can Expect

• High-volume interaction with plan sponsors, advisors, and employer clients.
• Cross-functional collaboration with operations, compliance, product, and leadership teams.
• Opportunities to develop expertise in retirement services and client relationship management.
• A mission-driven environment focused on delivering outstanding client experiences.

Why Apply?

This is an excellent opportunity to join a growing financial services organization where you'll play a critical role in supporting retirement plan sponsors and advisors. If you're passionate about customer service, enjoy problem-solving, and want to build a career in financial services and retirement planning, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of King of Prussia, PA.

Pay and Benefits

The pay range for this position is $ - $

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in King of Prussia,PA.

Application Deadline

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.