Talent.com
Apple
US-Technical ExpertApple • Pittsburgh, Pennsylvania, USA
US-Technical Expert

US-Technical Expert

Apple • Pittsburgh, Pennsylvania, USA
8 days ago
Job type
  • Full-time
Job description
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love delivering an only-at-Apple experience. At Apple we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best a Technical Expert you have extensive functional troubleshooting skills and an ability to inspire excitement for Apples products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and Technical Expert exemplifies a skilled technician and shares knowledge across the team.

Deepen extensive knowledge and stay up to date on Apple products services and Genius Bar repair processes and procedures to support efficient and high-quality customers having Apple product or software issues with care and empathy using all tools and resources provided by diagnose repair and resolve service concerns for select Apple hardware and excellent service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting product and service recommendations and educating customers on relevant ways to with team leaders to identify recurring repair problems and other service concerns and make sure that feedback is provided to extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team. nnPerform other tasks as needed including but not limited to supporting customer-facing activities on or off the sales to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.

You should:nBe available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved experience in retail or sales or related work the visual inspection and fine motor skills to safely perform hardware experience troubleshooting hardware and software issues in a customer service environment.

You can:nDemonstrate technical expertise of Apple products and services including repairing problems and follow troubleshooting steps to identify the root cause of a technical customer concerns through care learning and presenting technical problems and solutions effectively and tailor your communication style to different and educate the broader team by sharing knowledge experiences and in a fast-paced environment sometimes under tight deadlines and pressure while supporting multiple customers at the same well in a team environment demonstrating shared responsibility and accountability with other team members.
Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

US-Technical Expert • Pittsburgh, Pennsylvania, USA

Similar jobs

Lead Sourcing Specialist 1-Commodity Management

GE VernovaBelle Vernon, PA, United States
Permanent

Lead Sourcing SpecialistThe Lead Sourcing Specialist is responsible for the management of assigned commodities for USA and North American region, negotiating with dedicated The Lead Sourcing Specia... Show more

 • Promoted

A Calling Like No Other

U.S. Marine CorpsEllsworth, PA, US
Full-time

Those who put others before themselves.Who can rise up in the face of danger.This country we call home has been our haven of safety for 250 years.And it's up to us to keep it that way.There's a goo... Show more

 • Promoted

Global ICs Product Leadership Director – Growth & Strategy

Westinghouse Electric CompanyWarrendale, Allegheny County, United States
Full-time

Westinghouse Electric Company is seeking a Senior Director of ICs Global Product Management and Growth to lead the global Product Management function for the Instrumentation & Control Systems portf... Show more

 • Promoted

Technical Product Manager FirstMatch Platform

E-SolutionsPittsburgh, PA, United States
Full-time

Technical Product Manager FirstMatch Platform.We are seeking an experienced Onshore Technical Product Manager to lead the evolution of its core platform as it scales across multiple states.This ro... Show more

 • Promoted

Technical Recruiter

Lab37Warrendale, PA, United States
Full-time

Lab37 Robotics is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production.Our mission is to revolutionize the food indu... Show more

 • Promoted

Director - Technical Solutions

WESCO InternationalPittsburgh, PA, United States
Full-time

Job DescriptionThe Director - Technical Solutions will lead the overall technical sales strategy across multiple product categories and markets such as VMI, Kitting, and Contractor Services.This po... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersBrownsville, PA
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

Technology Strategy Manager

DeloittePittsburgh, PA, United States
Full-time

Deloitte is committed to providing reasonable accommodations for people with disabilities.If you require a reasonable accommodation to participate in the recruiting process, please direct your inqu... Show more

 • Promoted

Technical Sales Engineer (Long) - Remote

Metal RecruitersMars, PA, United States
Remote
Full-time

Due to federal regulations, this position requires U.Apply only if you have metal industry experience.SF - 184 Technical Sales Engineer (Long) Remote Department:Service Job Type:Full-Time Travel Re... Show more

 • Promoted

OP - Mgr, Global Operational Excellence

HwiPittsburgh, PA, United States
Full-time

Job DescriptionMissionThe Opex Manager will coach, drive and lead lean implementation/transformation by conducting workshops and Mini-Transformation.Drive cultural transformation in all regions, re... Show more

 • Promoted

Physical Therapist Outpatient Lead $5K Sign-on Bonus

Select Medical CorporationBentleyville, PA, United States
Full-time

Overview Position: Physical Therapist - Outpatient Lead Location: 998-B Main Street Bentleyville, PA 15314 Incentives: $5,000 Sign-on Bonus or $350/month Student Loan Repayment Schedule: Full-T... Show more

 • Promoted

Senior Technical Project Manager

Neya SystemsWarrendale, PA, United States
Permanent

Senior Technical Project Manager.Neya is a leader in advanced robotics developing off-road autonomy for both commercial and defense customers.Our deep domain expertise spans semi-autonomy, autonomy... Show more

 • Promoted

Engineer I

Westinghouse NuclearWarrendale, PA, United States
Full-time

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable... Show more

 • Promoted

Technical Recruiter

New Day Executive SearchPittsburgh, PA, United States
Full-time

Our client, a 750mm dollar IT Staffing & Solutions company, is looking to hire a Technical Recruiter in the greater Pittsburgh area.The Technical Recruiter will be responsible for sourcing, recruit... Show more

 • Promoted

Technical Product Owner

Veterans Sourcing GroupPittsburgh, PA, United States
Full-time

Duration: 12+ months (possible extension) Location: Pittsburgh, PA 15258 Onsite role (4 days a week).Looking for a product owner with strong experience delivering agile products in federally govern... Show more

 • Promoted

Environmental Specialist III or IV

WilliamsPittsburgh, PA, United States
Full-time

Environmental Specialist III or IV.Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.All qualified applicants will receive consi... Show more

 • Promoted

Medical Assistant/Technician (Hospital Corpsman)

US NavyLynnwood-Pricedale, PA, US
Full-time

Medical Assistant/Technician (Hospital Corpsman).Hospital Corpsmen assist healthcare professionals and provide medical and dental care to Sailors, Marines, and their families across clinics, hospit... Show more

 • Promoted

Advanced Technology Executive (Ohio)

ZonesPittsburgh, PA, US
$110,000.00 yearly
Full-time

When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – ... Show more

Client Solutions Manager (Technology) Pittsburgh

Robert HalfPittsburgh, PA, United States
Full-time

JOB REQUISITION** Client Solutions Manager (Technology) Pittsburgh **LOCATION** PA PITTSBURGH **JOB DESCRIPTION** **Job Summary** As a **Client Solutions Manager** , your responsibilities wi... Show more

 • Promoted

ABX Product & Insights Manager

BDO USAPittsburgh, PA, United States
Full-time

ABX Product & Insights Manager.The ABX Product & Insights Manager is responsible for the management of the Firm's ABX platform including strategy, operational execution, and adoption to support acc... Show more