Senior Account ManagerNewNashville

Senior Account Manager

As a Senior Account Manager, you'll flex your skills in growing and managing client relationships while receiving support and strategic guidance from an Account Director or Client Partner. You'll take the lead on projects within your vertical client set, ensuring client satisfaction, driving account revenue growth, and boosting overall business profitability. Most importantly, your clientsfrom mid to senior-level professionalswill see you as a trusted advisor, delivering outstanding digital experiences.

You will :

• Provide strategic guidance to manage project relationships and ensure client success and satisfaction
• Build and foster relationships with senior managers in client organizations while offering leadership to internal teams
• Lead projects to completion, adhering to best practices and cross-functional solutions
• Facilitate deeper collaboration opportunities that position clients as innovative leaders in digital solutions
• Share insights on clients' strategic business initiatives with internal teams
• Demonstrate industry expertise in structure, trends, initiatives, and best practices
• Supervise the development of detailed proposals and statements of work with team support
• Drive growth in client relationships by focusing on revenue generation and account profitability
• Collaborate with internal creative, strategy, and project management teams to ensure consistency and cohesiveness across campaigns and workstreams
• Collaborate closely with other agency partners within Integrated Agency Team model

You have :

What We Offer :

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

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