Director of Guest Services - Hotel del Coronado

Director of Guest Services

The Hotel del Coronado is currently hiring a Director of Guest Services! This role manages, administers, and supervises all Guest Services / Bell Services and Contracted areas, in order to maintain the highest level of courteous, professional and efficient service to all guests.

Position Summary :

• Hires, supervises, counsels, disciplines, and evaluates all Guest Services Department Managers and Team Members.
• Action items include, but are not limited to :
• Managing Self and Valet Parking logistics
• Maximizing and Driving revenue opportunities (Parking Pricing, Porterage, Room Drops, etc)
• Managing Payroll Costs, Productivity and Staffing Levels
• Managing Property Wayfinding, including signage for drives and parking structures
• Maintaining ADA compliance
• Manage the VIP arrival experience team, sales programs, payroll costs, and review of logs in order to follow up on guest concerns.
• Manages all scheduling, and training programs of the Bell, Door, Valet, and Guest Experience Liaison Staff. Monitors employee performance and encourages improvement.
• Manages Executive Office projects by directing staff and monitoring progress as required.
• Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Develops, inputs into the computer and monitor, daily, weekly, monthly, and annual department wide budgets and forecasts. Reviews, submits for approval, and order capital budget items as required.
• All other duties as assigned.

Supportive Functions :

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Qualifications :

The success in this role will demonstrate itself through the following attributes and skills :

Required Qualifications :

Preferred Qualifications :

Salary Range : $95,000-$100,000 based on applicable experience

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including :

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.