Registration Specialist Supervisor

Consumer Access Supervisor

All the benefits and perks you need for you and your family : Benefits from Day One : Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off from Day One, 403-B Retirement Plan, 4 Weeks 100% Paid Parental Leave, Career Development, Whole Person Well-being Resources, Mental Health Resources and Support.

Our promise to you : Joining UChicago Medicine AdventHealth Hinsdale is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth Hinsdale is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Monday-Friday (flexible schedule; occasional Saturdays). Shift : Days. Location : 120 North Oak Street, Hinsdale, IL 60521.

The community you'll be caring for : UChicago Medicine AdventHealth Hinsdale.

The Role You'll Contribute

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and / or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill. The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members' schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents / stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value you'll bring to the team :

• Ensures team members are oriented to the department at the time of hire.
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
• Oversees daily financial clearance operations for assigned region / division to ensure timely and accurate processing of patient accounts.
• Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team.
• Trains and evaluates team members, coordinating and setting up schedules for training and education sessions.
• Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs.
• Monitors the departments work for accuracy and workflow.
• Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion.
• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
• Other duties as assigned.

The Expertise And Experience You'll Need To Succeed

High School Grad or Equiv Required, Associate Preferred, Two or more years of Work Experience Required, Mature judgement in dealing with patients, physicians, and insurance representatives, Intermediate knowledge of Microsoft programs and familiarity with database programs, Ability to operate general office machines such as computer, fax machine, printer, and scanner, Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion, Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques, Ability to manage diverse personalities, Ability to adapt in ever changing healthcare environment, Ability to follow complex instructions and procedures, with a close attention to detail, Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies, Exceptional customer service skills, Advanced understanding of insurance knowledge and benefits, Advanced understanding of hospital electronic medical report (EMR) system, Basic medical terminology, Must be able to read, write, and speak conversational English, Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties, Intermediate medical terminology, Bilingual English / Spanish, Certified Healthcare Access Associate (CHAA) Preferred, Certified Revenue Cycle Rep (CRCR) Preferred.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.