Assistant Events Manager

Assistant Events Manager

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Assistant Events Manager

Pay Rate : $22.00 - $24.00 per hour

Job Type : Full-time

Location : CampusParc at The Ohio State University (OSU)

Shift & Schedule : Mornings and Evenings, Weekends & Holiday

Applications will be accepted until job is closed.

Assistant Events Manager supports the daily operations and administrative functions of Propark Mobility at The Ohio State University. This position is responsible for supervising staff, maintaining operational excellence, and ensuring superior customer service experience. The Assistant Account Manager I acts as a liaison between Propark management, university representatives, employees, and patrons, contributing to the success and integrity of the overall operation.

Essential Duties & Responsibilities :

• Supervise, train, and provide ongoing support to all frontline associates, including supervisors and ambassadors, to ensure operational efficiency and adherence to company standards.
• Assist in developing and implementing operational policies and procedures that align with both company and client expectations.
• Respond promptly and professionally to customer inquiries and complaints, resolving issues in a timely and satisfactory manner.
• Serve as the primary point of contact between staff, customers, and management, facilitating clear communication and coordination.
• Participate in employee selection, performance evaluations, and corrective action processes in consultation with the Account Manager.
• Oversee fleet operations, including maintenance schedules, inspections, and compliance with safety regulations.
• Support the Office Manager with administrative tasks, documentation, and operational reporting.
• Conduct routine inspections of parking garages and facilities to ensure safety, cleanliness, and proper functionality.
• Manage damage and incident claims through proper documentation and follow-up to resolution.
• Assist with scheduling to maintain adequate staffing levels while managing labor costs effectively.
• Reconcile employee timecards and assist with payroll processing for assigned personnel.
• Monitor compliance with all company and client policies, safety regulations, and performance expectations.
• Provide coverage for frontline associates during absences to ensure seamless operations.
• Prepare operational and financial reports, conduct audits, and participate in special projects as assigned.
• Identify and recommend process improvements to enhance operational performance and customer satisfaction.

Minimum Qualifications :

Preferred Qualifications :

Compensation & Benefits :

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.