Head of Solutions

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00 / yr - $350,000.00 / yr

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Senior Recruitment Consultant (Phoenix) at Harnham

HEAD OF SOLUTIONS ENGINEERING

SAN FRANCISCO, BAY AREA

ONSITE

$250,000 - $350,000 BASE + BENEFITS

COMPANY

This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24 / 7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.

THE ROLE

We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management.

You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage.

ROLE RESPONSIBILITIES

• Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.
• Lead weekly check-ins and technical workshops with customer project leads and engineering teams.
• Build and iterate on conversational pathways with and for customers to ensure ROI and usability.
• Jump into whatever is needed. Your mission is to make sure customers are successful, always.
• Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery.
• Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth.
• Build and scale the Success team, including hiring customer engineers and support leads.

QUALIFICATIONS

NICE TO HAVE

If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect!

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Information Technology, Customer Service, and Engineering

Industries

IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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