Billing Supervisor / Manager

Job Description

Job Description

We are looking for an experienced Billing Supervisor / Manager to oversee the daily operations of student billing and account management at our institution in San Francisco, California. This role is pivotal in ensuring the accurate and timely processing of tuition, fees, and other charges, while maintaining detailed financial records and delivering excellent customer service to students and their families. The ideal candidate will also contribute to compliance with institutional policies and collaborate with various departments to guarantee the accuracy of financial accounts.

Responsibilities :

• Generate and distribute tuition and fee statements each term.
• Record charges, adjustments, payments, and credits to student accounts.
• Administer and monitor student payment plans for compliance.
• Process refunds in accordance with Title IV and institutional regulations.
• Respond to billing and payment inquiries from students and families.
• Send payment reminders and assist with follow-up on past-due accounts.
• Collaborate with Financial Aid and Registrar offices to ensure account accuracy.
• Assist with reconciling student accounts to the general ledger and financial aid records.
• Maintain current knowledge of student billing policies and procedures.
• Prepare regular reports on account balances, aging, and payment plans.
• Perform other related duties as assigned.
• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
• Minimum of 2 years of experience in accounting, billing, or customer service; higher education experience preferred.
• Knowledge of student information systems or ERP software preferred; experience with PowerCampus and Nelnet a plus.
• Strong organizational skills with high attention to detail and accuracy.
• Excellent communication and customer service abilities.
• Team-oriented with the ability to work effectively in a small, collaborative environment.