Director, Strategic Customer Development - Business Cards & Payments (Remote-Eligible)

Strategic Customer Development Director

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and CEO Richard Fairbank, Capital One is on a journey to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We're succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services, and experiences work as hard as they do.

Summary of Role

We are seeking an accomplished, results-driven Director of Strategic Customer Development to lead and inspire a team focused on managing, growing, and retaining Capital One's largest Business Cards & Payments clients. As a leader of leaders, this individual will govern the strategy and enable Local Market Leaders to drive revenue growth, maximize purchase volume, and ensure exceptional backbook retention within our highest-spending customer segment.

Core Responsibilities

• Lead and mentor a team of experienced Local Market Leaders
• Foster a culture of personalized, strategic account management
• Establish portfolio growth goals (purchase volume, product adoption, profitability, etc.) and ensure SCDMs create and execute plans to meet or exceed these targets
• Serve as the accountable executive and point of escalation for complex or high-value customer relationships
• Champion a customer-centric culture that leverages customer feedback and market intelligence to influence internal strategies
• Liaison between the Strategic Customer Development team and cross-functional partners, including Product, Field Strategy, and CML Bank
• Govern the process for gathering and delivering critical insights regarding customer friction points, competitor activity, and product gaps
• Ensure all account management and retention activities are executed in accordance with Capital One's compliance, legal, and regulatory guidelines
• Prepare and deliver regular financial and performance updates to senior leadership
• Lead and manage a team of remote workers

Skills and Competencies

Basic Qualifications

Preferred Qualifications

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location) : $181,800 - $207,500 for Comml Card Sales Director Richmond, VA : $181,800 - $207,500 for Comml Card Sales Director Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.