Change Delivery Lead- Payments

Change Delivery Lead

The Change Delivery Lead is a key point of contact for maintaining change delivery planning and execution of change events. The Change Delivery lead will ensure adherence to defined enterprise change planning and execution standards and artifacts. They will be responsible for coordinating cross-functional delivery and dependencies across multiple teams while mitigating risks during the plan and design, delivery, and sustainability phases of a change. Serving as the central point of contact for allocated change events, the incumbent effectively communicates consultative strategies on change events and collaborates closely with respective stakeholders to manage within agreed scope, capacity, budget, and timeline.

Position Responsibilities

Change Delivery Planning :

Manage the intake, planning, design, delivery, business readiness, and sustainability that supports execution of change initiatives and events. Build strategic change initiative and event roadmaps and execution strategies supported by detailed project plans in partnership with assigned LOB leaders. Lead an inventory of change initiatives and events amongst cross-functional stakeholders to maintain engagement, tollgates, and delivery plans through adherence to enterprise standards. Facilitate associated routines to support end-to-end delivery - e.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc. Plan delivery and dependencies across multiple teams. Lead dependency management / risk management / impediment removal for the defined deliverables. Perform continuous assessment of the impact of change initiatives and events to mitigate delivery risk. Lead capacity and resource planning for change delivery strategy including impact analysis and resolution to modifications to delivery strategies. Ensure change events are implemented successfully in partnership with business stakeholders and enterprise change teams. Responsible for enterprise change process adherence and successful tollgates for inventory of change initiatives and events. Serve as an enterprise change and project management SME, coaching and mentoring cross-functional stakeholders, business partners, and new colleagues on process standards and successful navigation of key milestones and tollgates.

Change Delivery Execution :

Manage the execution of complex large-scale change initiatives and events. Prepare and maintain necessary project materials, meeting materials, tollgate artifacts, and project management plans / systems / tools. Coordinate end-to-end delivery strategy across multiple teams. Ensure change documentation accuracy and adherence to enterprise standards. Track all impacts / dependencies to completion and knowledge delivery to impacted audiences. Promote / facilitate communication and collaboration across lines of business to support delivery scope and timeline. Lead key forums, status updates, working sessions, and tollgates amongst stakeholders and leadership. Consistently ensure delivery strategy and scope maintains alignment with Change Initiative OKRs and Change Event Success Criteria. Serve as the enterprise change and project management SME amongst LOB Executives and Senior Leaders to ensure change initiatives are events are managed to enterprise standards. Track all relevant tasks / milestones / deliverables in-line with outcome related planning; continuously assessing impact to any deviation in scope, budget, and / or timeline. Maintain relevant system tooling standards and data integrity in alignment with enterprise standards. Proactively identify, manage, and escalate potential risks, impacts, impediments, and dependencies. Ensure all tasks and activities identified within each change initiative and events are delivered to agreed scope, capacity, budget, and timeline while assuring benefits are maintain alignment to LOB change OKRs and success criteria.