Senior Change Delivery Lead

Senior Change Delivery Lead

The Senior Change Delivery Lead is a key point of contact for maintaining change delivery planning and execution of change initiatives and events. The Senior Change Delivery lead will ensure adherence to defined enterprise change planning and execution standards and artifacts. They will be responsible for coordinating cross-functional delivery and dependencies across multiple teams while mitigating risks during the strategic planning, identify and mobilize, plan and design, delivery, and sustainability phases of a change. Serving as the central point of contact for allocated change initiatives and events, the incumbent effectively communicates consultative strategies and collaborates closely with respective stakeholders to manage within agreed scope, capacity, budget and timeline. The Senior Change Delivery Lead leads end-to-end delivery of our most critical and complex change initiatives and events and possesses domain expertise of the processes in the assigned portfolio as a key contributor to their designated line of business' success.

Position Responsibilities :

Change Delivery Planning

• Manage the intake, planning, design, delivery, business readiness, and sustainability that supports execution of change initiatives and events.
• Build strategic change initiative and event roadmaps and execution strategies supported by detailed project plans in partnership with assigned LOB leaders.
• Lead an inventory of change initiatives and events amongst cross-functional stakeholders to maintain engagement, tollgates and delivery plans through adherence to enterprise standards.
• Oversees cross-functional initiatives that often involve multiple stakeholders and require advanced problem-solving and decision making.
• As needed, provide guidance to Change Delivery Leads and Associates sharing best practices.
• Supports strategic alignment between organizational goals and change initiative
• Provides feedback from past initiatives to refine future approaches.
• Facilitate associated routines to support end-to-end delivery - e.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Plan delivery and dependencies across multiple teams.
• Lead dependency management / risk management / impediment removal for the defined deliverables.
• Perform continuous assessment of the impact of change initiatives and events to mitigate delivery risk.
• Lead capacity and resource planning for change delivery strategy including impact analysis and resolution to modifications to delivery strategies.
• Ensure change events are implemented successfully in partnership with business stakeholders and enterprise change teams.
• Responsible for enterprise change process adherence and successful tollgates for inventory of change initiatives and events.
• Serve as an enterprise change and project management SME, coaching and mentoring cross-functional stakeholders, business partners and new colleagues on process standards and successful navigation of key milestones and tollgates.

Change Delivery Execution